Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Puente Hills Ford

City of Industry, CA

Overview
Reviews
Vehicles
4.6
548 Reviews
Call Dealership (626) 346-5900

17340 East Gale Avenue

City of Industry, CA

91748

Directions

By Type

Showing 548 reviews

September 16, 2023

The dealership alone is very good, but sometimes the service advisor does'nt keep his promise !and he should checked carefully what he recomend before they released the vehicle, this time i almost spent More

by JOEYBALUYUT_328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener, Shannon McDowell, Michelle Sanchez, Ken Vasquez
Report | Print
Sep 19, 2023 -

Puente Hills Ford responded

We apologize for any inconvenience you experienced during your recent visit. We strive to provide excellent service, and it's clear that we fell short this time. We appreciate your loyalty as a regular customer since 2017, and we will address the issues you've raised.

September 16, 2023

Ken is one of the best customer specialists that I ever contacted with. Smooth experience and took care of my car well. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Report | Print
Sep 19, 2023 -

Puente Hills Ford responded

We're thrilled to hear about your positive experience with Ken! Providing a smooth and attentive service is what we aim for. If you ever need further assistance with your car, don't hesitate to reach out to Ken or our team. Thank you for choosing us!

September 15, 2023

Love the help and staff at this store with Stephen and the store manager. Very friendly staff and helpful, reach out to my boy Stephen if you need a new car! More

by Jose estrada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristen Sophiea, Stephen Whiteside, Natalia Jimenez
Report | Print
Sep 15, 2023 -

Jose estrada responded

Great experience

Sep 19, 2023 -

Puente Hills Ford responded

We appreciate your support and your shout-out to Stephen and our store manager. Providing friendly and helpful service is what we aim for, and we're glad to hear you had a positive experience. If anyone needs a new car, we'll be sure to send them Stephen's way. Thank you for choosing us!

September 15, 2023

Nice people , very good service , Mr. Ramiro treated me likes a brother. I got good deal. More

by JIAPINGLI123
Recommend Dealer
Yes
Employees Worked With
Ramiro Vazquez
Report | Print
Sep 19, 2023 -

Puente Hills Ford responded

We're delighted to hear about your positive experience with Mr. Ramiro and our team. Treating our customers like family and providing excellent service is our priority. We're glad you got a good deal, and we're here for you anytime you need assistance in the future. Safe travels!

Sep 19, 2023 -

JIAPINGLI123 responded

I like my bronco sport. Thank you !

September 15, 2023

Great service. Took care of my major recall & threw in a tire rotation. Thank you! More

by donaldswong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell, Ken Vasquez
Report | Print
Sep 19, 2023 -

Puente Hills Ford responded

We're pleased to have taken care of your major recall and included a tire rotation for you. Safety and customer satisfaction are our top priorities. If you have any more automotive needs in the future, don't hesitate to reach out. Thank you for choosing us!

September 15, 2023

Brendan is professional that does what he says he will do. That can be a rare quality these days. He's very friendly, helpful, and knowledgeable. Most of all, he inspires Trust - the most importantly q More

by donaldswong
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Keough
Report | Print
Sep 19, 2023 -

Puente Hills Ford responded

Thank you for your kind words about Brendan! We're proud to have such a professional and trustworthy team member. Your feedback is appreciated, and we'll make sure Brendan knows how much you value his service. If you have any more automotive needs, we're here to help!

September 15, 2023

Michelle was very good with communication she called me with updates. Overall i had a great experience!! More

by SANTIAGO.ARVIZU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Sep 19, 2023 -

Puente Hills Ford responded

Michelle was very good with communication she called me with updates. Overall i had a great experience!!

September 14, 2023

Very good customer service highly recommend they help me to get a Translate Ford 250 for my plumbing company Jetter Rooter … More

by Jetter Rooter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez, Brendan Keough, Moises Altamirano
Report | Print
Sep 19, 2023 -

Puente Hills Ford responded

Thank you for your recommendation! We're thrilled to have assisted you in finding the perfect Ford F-250 for your plumbing business. If you ever need further assistance, don't hesitate to reach out. Safe driving!

September 14, 2023

Service department rep was very helpful and communicative. Vehicle light was resolved in a timely manner. More

by DAK_LY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Report | Print
Sep 19, 2023 -

Puente Hills Ford responded

We're pleased to hear that our service department provided helpful and efficient assistance with your vehicle light issue. Your satisfaction is important to us, and we appreciate your feedback. If you have any more automotive needs, we're here to help!

September 14, 2023

The service was great. The service advisor was knowledgeable and professional. He answered all my questions and was very helpful. More

by JOELRUTH776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Report | Print
Sep 19, 2023 -

Puente Hills Ford responded

Thank you for your positive feedback! We take pride in our knowledgeable and professional service advisors who are always here to assist with your questions and automotive needs. We look forward to serving you again in the future.

1
...
5
6
7
...
55