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Puente Hills Ford

City of Industry, CA

4.6
548 Reviews

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

September 23, 2023

Took care of everything I needed. Gave me confidence that my older car is still safe to drive. More

by PNPCONRAD
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Sep 26, 2023 -

Puente Hills Ford responded

We're delighted to hear that we could take care of your needs and give you confidence in the safety of your older car. Customer safety and satisfaction are important to us, and we're here to assist you with any future automotive needs or questions you may have. Thank you for choosing us!

September 22, 2023

Paid $129. 57 for "the works" package which includes oil/filter change, tire rotation, etc. Tires WERE NOT rotated... The front passenger side wheel has very not More

by WALTERHOFER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Vasquez
Sep 22, 2023 -

Puente Hills Ford responded

Hello Sir- My name is James Ramos and I am the General Manager here at Puente Hills Ford. I have researched your Service here at the Dealership and we did perform all the Services that you paid for but was not able to rotate the tires on passenger side of your Vehicle due to the rear wheel tire not being safe to put on the front of your vehicle. We did pull all your wheels off and thoroughly inspected your brakes to see if they needed replacement. I do apologize if we did not communicate with you the reason why we did not rotate the passenger side tires. I will make sure to continue mentoring the staff on communication. Thank you for your business and please contact me directly if I can be of further assistance to you. James Ramos General Manager 626-723-7601- Direct

September 21, 2023

Michelle is attentive and is always willing to work out solutions! She knows how to take care of her customers More

by GALC8888
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Sep 22, 2023 -

Puente Hills Ford responded

Thank you for recognizing Michelle's attentive and customer-focused approach. We're pleased to hear that she goes the extra mile to work out solutions for your needs. If you ever have any more questions or require further assistance, please feel free to reach out. Your satisfaction is important to us, and we look forward to serving you again in the future. Safe and happy driving!

September 21, 2023

Great service and super fast. Everything was good I waited at the service station and could get my car back earlier as expected. More

by sven.rosenbeiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
Sep 21, 2023 -

sven.rosenbeiger responded

Great service - Thanks FORD Team

Sep 22, 2023 -

Puente Hills Ford responded

We appreciate your positive feedback! It's fantastic to hear that you had a great service experience and that it was efficient. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. We're here to help, and we look forward to assisting you again when needed. Safe travels!

September 21, 2023

Good people clean dealership not overly salesy accommodated a last minute request to fix battery More

by SID.UMAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro and Maurice, Emmanuel Glock
Sep 22, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you found the dealership clean and the staff accommodating. Providing a non-pushy and customer-friendly environment is essential to us. If you ever have more requests or need assistance with anything related to your vehicle, please feel free to reach out. We're here to help, and we appreciate your business!

September 21, 2023

Everything was fine. I glad we didn't leave the are because we got a call that the work was done within 90 minutes. More

by SMOTGND52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Sep 22, 2023 -

Puente Hills Ford responded

We're glad to hear that your service experience went smoothly and efficiently! Your time is valuable to us, and we aim to provide timely service. If you have any more automotive needs or questions in the future, don't hesitate to reach out. Thank you for choosing us, and we look forward to assisting you again!

September 19, 2023

Excellent. Courtesy. Reliable. Professional. Personal. Building relationships. Entrepreneur spirit. Respectful. Honest. Welcoming. Subjective. Thinkers. Human. More

by FPS6766
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez, Aydin Hamouni, Brendan Keough, Moises Altamirano
Sep 22, 2023 -

Puente Hills Ford responded

We appreciate your kind words and positive feedback about your experience with our Ford dealership. It's great to hear that our team provided excellent service and made your car-buying experience enjoyable. If you ever have any more automotive needs or questions in the future, don't hesitate to reach out. Thank you, and we wish you many great journeys in your new vehicle!

September 19, 2023

I am extremely pleased with the sales and service I received. My salesman Terrell Williams went above and beyond to resolve my vehicle issues and to find me a new vehicle, The perfect vehicle as I requ More

by eddieb871
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrel Williams, Brendan Keough, Kristen Sophiea
Sep 22, 2023 -

Puente Hills Ford responded

Thank you for your kind words and for choosing Puente Hills Ford for your automotive needs. We're delighted to hear that Terrell Williams provided you with excellent sales and service and went the extra mile to resolve your vehicle issues. We appreciate your recommendation and look forward to serving you in the future. If you ever have any questions or require further assistance, please don't hesitate to reach out. Safe and happy driving in your new vehicle!

September 18, 2023

Actually I was dealing with Alfredo Jimenez, and he was great. Very easy to work with and made the deal quick and easy. More

by Ernie Calderas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo Jimenez, Brendan Keough
Sep 22, 2023 -

Puente Hills Ford responded

Thank you for the clarification, and we're glad to hear that Alfredo Jimenez provided you with a great experience and made the deal quick and easy. If you ever need any more assistance or have further questions, feel free to reach out. Enjoy your new vehicle!

September 17, 2023

Fast service. Emmanuel came to see me quickly. My car was ready after an hour. I like the coffee machine. More

by Kahung Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
Sep 19, 2023 -

Puente Hills Ford responded

We're delighted to hear that Emmanuel provided fast service and had your car ready in no time. It's great to know you enjoyed our coffee machine as well. If you have any more automotive needs in the future, feel free to visit us again. Thank you for choosing our dealership!

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