Back

Puente Hills Ford

City of Industry, CA

4.6
548 Reviews

17340 East Gale Avenue

City of Industry, CA

91748

Directions

By Type

Showing 548 reviews

April 30, 2023

Hi my name is Maria Elena Almendariz I recently bought a vehicle from Puente hills Ford had a little issue with it The repair was a little bit too much for me to pay but thanks to Dennis Weaver and Adam as More

by Juan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Weaver, Adam Juan Carlos Abram
Jun 06, 2023 -

Puente Hills Ford responded

Thank you Juan for taking the time to share your experience here at Puente Hills Ford. We look forward to continue being of service to you. Welcome to the Puente Hills Ford Family.

April 27, 2023

I had a Great Experience at Puente Hills Ford a 10/10 and highly recommended. If you’re looking for outstanding customer service, professionalism, & someone who is willing to work with you & for you ASK for More

by Melissa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodolfo Alvarez, Maurice Guevara
Jun 06, 2023 -

Puente Hills Ford responded

We appreciate your positive review about your recent experience with us! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

April 27, 2023

I had been looking for a car for a while now and had been dealing with a few different dealerships. It was a nightmare. I called and went into Puente Hills aFord the same day and when i got there, everyone w More

by hunterhh2525
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara
Jun 06, 2023 -

Puente Hills Ford responded

Congratulations on your new ride! We appreciate your positive review about your recent experience with us! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

March 12, 2023

ALL transactions were done on phone so Bill D. was very good in his field, More

by treefuzz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill D.
Mar 12, 2023 -

treefuzz responded

Great place!

January 11, 2023

When I purchased my Explorer it was missing items do to semi-conductor chip shortage. I got my car missing the rear seat A/C and heated seat controls and I took it to Puente Hills Ford for install of the p More

by Rocket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Hindeland
December 19, 2022

Professional, friendly, helpful and knowledgeable salesperson. Complete the sale transaction within the reasonable time. Thoroughly explain the car functions More

by Goh0915
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Scammacca
Dec 21, 2022 -

Puente Hills Ford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

December 02, 2022

Thank you Angelica Reyes and Bob Fernandez they provided the best buying experience for me. Very knowledgeable and professional, I am very happy and satisfied with my 2022 Platinum F 150. Puente Hills Ford More

by Pat D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angelica Reyes, Bob Fernandez
Dec 03, 2022 -

Puente Hills Ford responded

Hello Pat, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 22, 2022

Good, customer service. They had exactly what we where looking for. Thank you Everyone at FORD for the great experience. More

by olgasalazar79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Fernandez
Oct 25, 2022 -

Puente Hills Ford responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

October 18, 2022

Please don't believe that this company bullies Chinese people, deceives consumers, and doesn't give what you promises. You must take a video recorder before you buy something, otherwise they will deceive More

by Johnny
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob
Oct 28, 2022 -

Puente Hills Ford responded

Johnny, My name is Dennis Weaver and I am the General Manager here at Puente Hills Ford. I apologize that we were unable to meet your expectations on your purchase. Unfortunately coming back several days after the sale and then stating that you were promised a tonneau cover for your truck with no documentation puts puts both of us in a weird situation. During the negotiations management made it very clear that we could provide the discount you requested on the Raptor but we could not also provide you with a free tonneau cover because you wanted it. I know my management staff even reached out to you to about seeing what we could provide to you complimentary as a token of our sincere desire to ensure all of our customers are satisfied with their purchase. As I stated in the beginning I do apologize that we could not just throw in the requested item. If there is anything I can assist with in the future please let me know. You can reach me at dweaver@puentehillsford.com. Sincerely, Dennis W. - General Manager

September 19, 2022

wow it was an excellent experience, all the staff did not exclude some for not eliminating others, but everyone always at all times in the best disposition to help me! excellent service, excellent treatment More

by Dion Aviori
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hernandez, Mario Santiago
Sep 22, 2022 -

Puente Hills Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

...
34
...