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Puente Hills Ford

City of Industry, CA

4.6
548 Reviews

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

May 13, 2023

This was the worst experience ever. They are Rude.. I will never go there again. More

by AJCRUZ95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon McDowell
Jun 07, 2023 -

Puente Hills Ford responded

My name is Dennis Weaver and I am the General Manager here at Puente Hills Ford. If your willing I would like to speak with you regarding your experience with our Service Dept. You can reach me at 626.949.1716 or via email at dweaver@puentehillsford.com. I look forward to speaking with you. Dennis W. - GM

May 11, 2023

Good service extra fast, people were real friendly. I will come again for any service More

by ALANTUNEZ47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez, Emmanuel Glock
Jun 06, 2023 -

Puente Hills Ford responded

Our Service Department is always working on being able to get you in and out as quickly as possible. We are determined to make your experience with us a good one. Thank you for your loyalty! -Your PHF Family!

May 11, 2023

Michelle was amazing and very communicative. The courtesy ride was very convenient and the parts department was also awesome! More

by BRAVOS AUTO BODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo Alvarez, Alfonso Alvarez, Alfredo Jimenez, Ramiro Vazquez, Milad Aghili, Julie Wang, Kurt Ponnusamy, Dennis Wiener, Michelle Sanchez, Ken Vasquez
Jun 06, 2023 -

Puente Hills Ford responded

We set high expectations for ourselves so it’s gratifying to hear you and your team has a great experience with us! Please let us know if there is ever anything else we can do for you guys! Safe travels!

May 10, 2023

No stock on site of maverick display for costumers. IN SERVICE NEED TO BE MORE EMPATHIE WHIT THE COSTUMERS. NO SAYING YOU REFUSE THE SERVICE. AND NO OFFER OR SAID THE SCHEDULE CAR IS COMING IN More

by albertonene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emmanuel Glock
Jun 07, 2023 -

Puente Hills Ford responded

Mr. Albertonene, My name is Dennis Weaver and I am the General Manager here at Puente Hills Ford. I am disappointed to hear about your recent service experience and would like to discuss it on more detail. You can reach me at 626.949.1716 or dweaver@puentehillsford.com. I look forward to hearing from you, Dennis W. General Manager

May 10, 2023

I was told it would take 2 weeks to Diagnose, when I called on the 16th day the other person told me it would take 4 to 6 weeks to Diagnose, if they knew it was going to take that long i should have bee More

by VINCENTCOTTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon McDowell, Michelle Sanchez
Jun 07, 2023 -

Puente Hills Ford responded

Mr. Cotto, I apologize for the miscommunication there might have been on a diagnosis time, I would like to get more into detail with you regarding your concerns. You can reach me at 626.949.1716 or dweaver@puentehillsford.com. I look forward to hearing from you, Dennis W. General Manager

May 10, 2023

Simply put, puente ford was awesome! Maurice took his time and made sure I received exactly what I wanted. No haggling, straight forward, and never skimped on an explanation. I got my d More

by Ms.jgross
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Mario Murillo, Milad Aghili, Abraham Mourad
Jun 06, 2023 -

Puente Hills Ford responded

Wow thank you for your kind words and congratulations on your new Ford! At Puente Hills Ford, we value our customers, and we look forward to seeing you on your next visit. Take care! Safe Travels! -Your PHF Family

May 09, 2023

Service department are very helpful and professional specially Michelle Also in the front end Alfredo Jimenez is awesome very knowledgeable Good energy and he gives you a great deal More

by cafsf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murillo, Alfredo Jimenez
Jun 06, 2023 -

Puente Hills Ford responded

We aim to provide our customers with the best we can and we are very happy to hear that you had such a great experience here with our team! Safe Travels! -Your PHF Family

May 06, 2023

Buying my car was fast and easy. Anytime I need service done or parts for my vehicle I am always treated with respect and work is done right. More

by wienercorey10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara
Jun 06, 2023 -

Puente Hills Ford responded

Your comments keep us motivated to keep working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! -Your PHF Family

May 03, 2023

Stephanie in the service department was extremely helpful in getting me taken care of. Thanks Stephanie Bill Farnell More

by Williamfarnell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie in service
Jun 06, 2023 -

Puente Hills Ford responded

Hello Mr. Farnell! We are glad to hear Stephanie was able to help you in your needs! We will be more than happy to pass on over your message. thank you for your feedback on our team. Safe Travels! -Your PHF Family!

May 02, 2023

This was the most smooth purchase I have encountered. I was picky about my needs/wants and Maurice found a perfect match! I was Ina nd out with my new car in no-time. More

by IASEMAIL2017
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara
Jun 06, 2023 -

Puente Hills Ford responded

Thank you for your kind words and congratulations on your new vehicle! It is great to hear our Staff took such great care of you! We hope to see you here again! -Your PHF Family

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