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Puente Hills Ford

City of Industry, CA

4.6
548 Reviews

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

October 09, 2023

Michelle did an excellent job, very helpful. I call requesting status of my car, she responded by saying that she would call me back and she did. Thank you. More

by RALPH.MENDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your positive experience with Michelle. We're pleased to hear that she provided excellent assistance and kept you informed about the status of your car. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us!

October 08, 2023

Was so helpful and I appreciate that he was able to get me into a car, Thank you so much!! More

by imdave47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Alfonso Alvarez, Alfredo Jimenez, Ramiro Vazquez, Aydin Hamouni, Michelle Sanchez, Ken Vasquez, Terrel Williams, Hedi Kim, Moises Altamirano
Oct 12, 2023 -

Puente Hills Ford responded

You're very welcome! We're glad to hear that our team, especially Abner, was able to assist you in getting into a car. If you ever need anything else or have more questions in the future, feel free to reach out. Enjoy your new car, and safe travels on the road!

October 08, 2023

Brendan is very professional financial manager. I recently bought 2023 maverick lariat couple days ago. He went above and beyond. He did everything it took to make the sale. He is very clever and k More

by Johnny pu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Brendan Keough, William Wu
Oct 12, 2023 -

Puente Hills Ford responded

We appreciate your kind words and recommendation! Brendan and Maurice are indeed valuable members of our team, and we're delighted to hear that they provided you with an exceptional car buying experience. If you decide to explore the 2024 model, we'll be here to assist you once again. Enjoy your new 2023 Maverick Lariat, and thank you for choosing us!

October 08, 2023

Excellent help and staff. Would definitely recommend this dealer to friends and family. Great customer service More

by mysecondbaby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez, Aydin Hamouni
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for your recommendation! We're thrilled to hear that you had an excellent experience with our staff and customer service. If you ever need assistance in the future or if your friends and family are looking for a dealership, please don't hesitate to reach out. We appreciate your support!

October 07, 2023

Abner was very helpful always answering my questions was very professional. satisfied working with abner More

by MIGUELDOMINGUEZE46
Recommend Dealer
Yes
Employees Worked With
ABNER MENA
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your positive experience with Abner. We're thrilled to hear that he was helpful, professional, and responsive to your questions. If you ever need any more assistance or have further inquiries, please feel free to reach out. We appreciate your business and look forward to serving you again in the future. Safe travels!

October 07, 2023

Natalia did a great job on keeping me updated and letting me know that the car I was looking became available More

by dluep140
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamlet , Brendan Keough, Hedi Kim, Natalia Jimenez
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for sharing your positive experience with Natalia. We're delighted to hear that she did a great job in keeping you updated and helping you find the car you were looking for. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business and hope you enjoy your new car! Safe travels!

October 06, 2023

The fact that Puente Hills Ford is under new management is clear and evident. The property is very clean and in order. The selection of vehicles was very good. I purchased a Mach E and the entire proces More

by Sheridan McDaniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Smith, Terrel Williams, Brendan Keough
Oct 12, 2023 -

Puente Hills Ford responded

We're delighted to hear that you had an excellent purchasing experience at Puente Hills Ford under our new management. Thank you for choosing us and for your kind words about our clean property, vehicle selection, and professional staff. Terrell, Adam, and Brendan will be thrilled to know they contributed to your satisfaction. If you ever need further assistance, please don't hesitate to reach out. Enjoy your new Mach E, and safe travels!

October 06, 2023

No big thing. your rep wouldn't rotate my tires.she suggested i buy some from your establishment. That wasn't cool More

by donnatafoya373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Oct 12, 2023 -

Puente Hills Ford responded

We are sorry to hear about your negative experience. We strive to provide friendly and thorough service and we apologize that you didn't receive that. If you would like to discuss this please reach out to service manager regarding your experience.

October 04, 2023

You can tell the difference in ownership! This team was great. Transaction was very smooth and felt like I can refer them more clients. It’s been a long time since I felt this way about any c More

by cmoon777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aydin Hamouni, Hamlet Riganian
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for your kind words and for noticing the difference in our dealership. We're thrilled to hear that your transaction went smoothly and that you're considering referring more clients to us. We appreciate your support and look forward to serving you and your referrals in the future. Safe driving!

October 01, 2023

I wasn't expecting to buy a car, and walked out with a new car that I'm happy with, Great Experience More

by REALTORJESSE2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Murillo, Aydin Hamouni
Oct 02, 2023 -

Puente Hills Ford responded

We're thrilled that you had a great experience with us and found the perfect car! Enjoy your new ride, and if you ever need anything in the future, don't hesitate to reach out.