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Puente Hills Ford

City of Industry, CA

4.6
548 Reviews

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

May 31, 2023

Very good service, professional staff and explain every details of the maintance . Also save my money. More

by LA777ERIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Jun 02, 2023 -

Puente Hills Ford responded

Hey Eric, I'm glad you were given the customer service you deserve! We hope to see you again for your next service check up! Safe Travels! -Your PHF Family

May 31, 2023

The service rep Shannon was very helpful and thorough with the service of my vehicle. He also followed up with the items that needed attention for future maintenance. More

by kaibigun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Jun 02, 2023 -

Puente Hills Ford responded

Our Service Advisors goal is to aways keep our customers happy and updated, and I'm glad it was reflected upon your visit! -Your PHF Family !

May 31, 2023

Kenny Vasquez was very helpful and responsive. I would definitely come to PH Ford for my next service. More

by OUUU2055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Jun 02, 2023 -

Puente Hills Ford responded

I'm glad to hear you had a pleasant experience here with us! We can't wait to see you on your next visit! Safe Travels! -Your PHF Family!

May 31, 2023

Michelle served me efficiently and I was pleased! !! I would like to come next service and request Michelle. Thx. More

by Betty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Jun 02, 2023 -

Puente Hills Ford responded

Hi Betty! I'm glad you Michelle was able to give you the customer service you deserve! Michelle would love to service you again when you come back to visit! Until then Safe Travel! -Your PHF Family

May 31, 2023

I’ve been to other Ford dealerships and have never been as happy with my service as I am with Michelle at Puente Hills Ford. More

by MATTRENDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Jun 02, 2023 -

Puente Hills Ford responded

Welcome to your new Ford home! We love having you here and are happy to offer you the best customer service experience! Thank you for your trust in us, we can't wait to continue providing you with excellent customer service! Safe travels! -Your PHF Family!

May 31, 2023

There was bad communication in regards to expectations of length of the car being repaired as well as lack of service to accommodate my mother who was left without a car or rental of some sort for 5 days. More

by EDMUNDORAMIREZ87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Vasquez
Jun 07, 2023 -

Puente Hills Ford responded

Hello Mr. Ramirez, Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Puente Hills Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please reach out to our General Manager, dweaver@puentehillsford.com and we will do our best to make this better. We hope to hear from you soon. -Dennis W. GM

May 30, 2023

I had a very positive experience with the purchase of my new Ford Bronco Sport. Steve was a great sales rep and answered all questions. This was a straightforward car buying process. More

by terri.ottman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Whiteside, Abraham Mourad
Jun 02, 2023 -

Puente Hills Ford responded

Hello Teri, I am happy to hear your sales process was a smooth ride! We hope you're enjoying your new ride. You make our jobs worth it all! Safe Travels! -Your PHF Family

May 30, 2023

Muy buen servicio the best service I have received from life experience. Great staff thank you More

by BQUEZADA79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Murillo, Alfonso Alvarez
Jun 02, 2023 -

Puente Hills Ford responded

Nos da gusto que le haya gustado su servicio aqui con nosotros! Safe Travels! -Your PHF Family

May 30, 2023

All associates were very cordial, continued to work towards a deal, with consistency. Not overbearing or rude. Very enjoyable car buying experience. More

by DGUERENA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Murillo, Abraham Mourad, Terrel Williams
Jun 02, 2023 -

Puente Hills Ford responded

Our goal is to ensure you are as comfortable as possible during your sales process. We love working hand in hand with customers like you that motivate and encourage us to keep doing what we're doing! Hope you're enjoying your new ride, Safe Travels ! -Your PHF Family!

May 29, 2023

Very good service. Gave a lot of information on the vehicle. Answered all my questions More

by esveidy.gamboa133
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mayte De La Parra , Adam Smith, Maurice Guevara
Jun 02, 2023 -

Puente Hills Ford responded

Congratulations on your New Ford F-150!! We loved working alongside you to be able to provide the perfect ride for you! We'll be sure to stay in contact to help you during your service needs. Safe Travels! _ Your PHF Family

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