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Puente Hills Ford

City of Industry, CA

Overview
Reviews
Vehicles
4.6
548 Reviews
Call Dealership (626) 346-5900

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

June 09, 2023

The service is good and the staff is friendly and know what they are doing More

by oscarc2343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez, Emmanuel Glock
Report | Print
June 08, 2023

Very helpful an got to the point an my truck running better then ever I highly recommend this ford dealership More

by RAMIREZBRIAN85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Report | Print
June 08, 2023

Great overall experience. Maurice the sales rep has awesome communication and is straight forward. Thanks for your all your help. More

by OSCAR.PEREA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Smith, Maurice Guevara, Aydin Hamouni
Report | Print
June 08, 2023

Excellent, polite, friendly, and helpful. I enjoyed getting my car serviced at this car dealer. More

by Imart1296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Report | Print
June 05, 2023

No communication from dealer about repairs. Vehicle was damaged and no accountability was established. Would hesitate to bring car(s) here for service based on lack of updates and transparency. More

by bxz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emmanuel Glock
Report | Print
Jun 07, 2023 -

Puente Hills Ford responded

BXZ, We always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please send me an email at dweaver@puentehillsford.com, at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care. -Dennis W. GM

Jul 25, 2023 -

bxz responded

Update: Emailed a couple days after dealer's response, did not receive a reply. Can't say I'm surprised.

June 04, 2023

Can’t say enough of the amazing experience provided by Maurice. From day one we came to see the car, he was very informative. Kept us up to date as we were making a decision. Answered our phone calls and More

by parmjeetpurewal@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Aydin Hamouni
Report | Print
Jun 06, 2023 -

Puente Hills Ford responded

Thank you for leaving such a great review and high star rating. Our team sincerely appreciates your feedback. Please let us know if there is ever anything else we can do for you! Safe travels! -Your PHF Family

June 03, 2023

They have a lot to chose, great a clean place , financial person great and friendly, I think sale person need to be a little more care about customers even after the deal was done. . For pass expe More

by KLAUSORELLAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Smith, Alfredo Jimenez, Aydin Hamouni
Report | Print
Jun 07, 2023 -

Puente Hills Ford responded

KLAUSRELLAND, we're truly grateful for all your support! Your recommendation means a lot to us, and we're happy to lend a hand anytime. Let us know if you need anything else! - Dennis W. General Manager

Jun 09, 2023 -

KLAUSORELLAND responded

How can i get the master acces code , this wasnt on the glove compartment I thought i cant get it from the dealer for free but service said not unless i paid 175 dollars for it . I t

Jun 09, 2023 -

Puente Hills Ford responded

Klausorelland, We would be happy to assist you with this. Can you give us a call? 626-723-7664 EXT: 3064

June 02, 2023

Both Very helpful! Enjoyable experience!! Made it work for our family and budget. Thank you More

by MARIARTA17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Smith, Ramiro Vazquez, Abraham Mourad
Report | Print
Jun 02, 2023 -

Puente Hills Ford responded

We are so happy to hear that our team did such a great job helping you! Thank you for your feedback, and safe travels! -Your Puente Hills Ford Family

June 02, 2023

Great Service at this dealership. It’s the only location I take my vehicle. Staff is always friendly and have great customer service. More

by Juan Negrete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Jun 02, 2023 -

Puente Hills Ford responded

Thank you Mr. Negrete for this awesome feedback about our team! We appreciate your business here, and we look forward to your next visit with us! If you happen to have any questions, feel free to reach out. Stephanie Hernandez - Customer Relations Manager at Puente Hills Ford shernandez@puentehillsford.com

June 01, 2023

Great service and extremely friendly staff working. was very patient and very helpful with all questions asked. More

by RYANBAHK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Jun 02, 2023 -

Puente Hills Ford responded

Mr. Bahk we are glad you had a pleasant experience on your service visit with us! Thank you for your positive feedback and review! Safe Travels! -Your PFH Family

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