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Puente Hills Ford

City of Industry, CA

Overview
Reviews
Vehicles
4.6
548 Reviews
Call Dealership (626) 346-5900

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

July 08, 2023

i just wanted to pay off lease to purchase took 2 hrs ridiculous and then the pay off was wrong after i wrote the ck for the amount they requested !!! now i have to wait for my refund .they just More

by TOMD5
Purchase Time
Recommend Dealer
No
Employees Worked With
Maurice Guevara
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Jul 19, 2023 -

Puente Hills Ford responded

Hello - I first would like to apologize for the confusion on our end, please forgive us. A check will be sent to you for the correct amount, you may have already received it. Please call me directly if you would like to elaborate any further, I would love to hear from you. Thank you, James Ramos General Manager 626-723-7601

July 07, 2023

Shannon is very friendly and professional. He always takes care of customers and vehicles well. I like this service department. More

by Ling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
July 07, 2023

Puente hills ford always answers the phone when you call. Puente hills ford is the best! More

by M.MOISESSANCHEZ184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
July 07, 2023

Shannon is always fantastic when I visit for service. He gets me in and out quick, and even did a health check to discover an issue covered by warranty. More

by PHIYIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
July 04, 2023

Everyone was professional and very friendly. I purchased my last car at the dealership and go there to get it serviced. I have always felt like a highly valued customer for over 5 years. More

by ROBINDCASH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Murillo, Aydin Hamouni, Shannon McDowell, Terrel Williams, Brendan Keough
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July 04, 2023

In the end, I felt like they went out of their way to give me a good deal. They were straight up and that is all i can ask for while negotiating a price....very positive experience. More

by rickmackey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Ramiro Vazquez, Aydin Hamouni
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July 03, 2023

Great service up until the end. Maurice disappeared and we waited over an hour to have our car delivered after finishing up with fibance. More

by ANDY_CASTORENA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Mario Murillo, Milad Aghili
Report | Print
July 02, 2023

Great friendly personnel, Take you right away and take care of your questions and needs for car. Great job!! More

by escobedo_sal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell, Chris Allen
Report | Print
July 01, 2023

Shannon was very professional and responsive in explaining what needs to be done. He explained the necessary recall which needs to be fixed. More

by RUNNINGONVIRTUAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
July 01, 2023

The Best! !!His very Professional and love his customer Service overall, the turn around time is fast. More

by arkwinslogistics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto, Dennis Wiener
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