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Puente Hills Ford

City of Industry, CA

Overview
Reviews
Vehicles
4.6
548 Reviews
Call Dealership (626) 346-5900

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

October 17, 2023

great care good service drop off and pick up to and from work while vehicle was worked on, thank you Michelle. More

by MIGHTYMUFFLERBRAKE
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Oct 19, 2023 -

Puente Hills Ford responded

You're very welcome! We appreciate your feedback and are delighted to hear that you had a great experience with our care and service, including the convenient drop-off and pick-up service provided by Michelle. If you ever require further assistance or have any questions in the future, please feel free to reach out. Safe travels, and we look forward to serving you again!

October 15, 2023

Not helpful at all, i did appreciate Michelle but i don't like the dealer. More

by rvillalba56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Okamoto, Michelle Sanchez, Emmanuel Glock
Report | Print
Oct 17, 2023 -

Puente Hills Ford responded

We're sorry to hear that you had a negative experience working with us. We strive to provide each customer with excellent service and we are disappointed that you did not receive that. If there is anything we can do to assist you in the future please reach out. We would be happy to work with you again.

October 15, 2023

It took too long. Three hours for an oil change and a tire rotation. What’s the point of having an appointment? Wait! Only an oil change but still the same price. More

by JRENCINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve , Michelle Sanchez
Report | Print
Oct 17, 2023 -

Puente Hills Ford responded

We're sorry to hear that your recent service visit was disappointing. We understand that long wait times can be frustrating and we apologize for the inconvenience you experience. If there is anything we can do to assist you with your vehicle's maintenance in the future please reach out to our service manager.

Oct 17, 2023 -

JRENCINO responded

No one reads these…. After three hours, I had to walk up to the counter, just to be told ten minutes after that, that I was only getting half of what I went in for. FOR THE SAME PRICE.

October 14, 2023

Fast, honest, service. They make me feel comfortable waiting, I know I am getting great service here. More

by Stephanie S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener, Shannon McDowell, Michelle Sanchez, Ken Vasquez, Emmanuel Glock
Report | Print
Oct 17, 2023 -

Puente Hills Ford responded

We're thrilled to know that you've had fast and honest service with us, and that you feel comfortable while waiting. Your satisfaction and trust in our service are highly valued, and we look forward to continuing to provide you with great service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing us for your automotive needs!

October 13, 2023

They are great. Always good service, always have time to check my vehicle. Thank you for your excellent service. More

by leticiaserna10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Report | Print
Oct 17, 2023 -

Puente Hills Ford responded

Thank you for your kind words! We're delighted to hear that you've had great experiences with our service and that our team has been attentive to your vehicle needs. We appreciate your trust in us, and if you ever have any more questions or require further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service!

October 12, 2023

Would have been 5 Stars for service, but they didn't wash by car and left foot paper and steering wheel wrap in car -sadness!!! Michelle was awesome with communication, status updates, and accommodating my More

by KONAD29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

Hello and good afternoon- My name is James Rams and I am the General Manager here at Puente Hills Ford. Please allow me to detail your vehicle due to the fact of our miss of process. I would love to handle this for you with a scheduled appointment to do so. Please call me directly- James Ramos General Manager 626-723-7601

Oct 12, 2023 -

KONAD29 responded

I would like that - however I must let you know that my carpet is dirty. You can reach me after 3:15pm

Oct 12, 2023 -

Puente Hills Ford responded

Thank you Donna , nice chatting with you! James

October 12, 2023

Michelle was extremely helpful and very eager to address all of my concerns. She even went the extra mile and addressed recalls that I was not aware of. More

by PATRENDON80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Oct 17, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your experience with us. We're thrilled to hear that Michelle provided you with exceptional assistance and went above and beyond to address your concerns, including addressing recalls. Our team is dedicated to ensuring our customers have a smooth and worry-free experience.

October 11, 2023

Michelle was wonderful and helped all the way. Your the best 💕 Highly recommend to everyone. More

by GTIGGER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for your kind words about Michelle! We're delighted to hear that she provided you with wonderful assistance throughout your experience. If you ever need further help or have any questions in the future, please feel free to reach out. We appreciate your recommendation and look forward to serving you again! 💕

October 10, 2023

Everything is fine except the guys is not replacement my air filter that’s pretty duty More

by gomez.guillermo71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto, Michelle Sanchez
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

We're sorry to hear that your air filter was not changed during your service visit. When it is convenient please reach out to our service manager to discuss this concern.

October 09, 2023

Excellent sales people, manager worked directly with client, repeat client for these sales people, would go back again More

by SID.UMAIR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Ramiro Vazquez, Aydin Hamouni, Kristen Sophiea
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

We truly value your loyalty as a repeat client, and we're delighted to hear that you had an excellent experience with our salespeople and manager. If you ever decide to return or if you have any friends or family looking for a dealership, please feel free to reach out. We're here to assist you, and your satisfaction is our priority. Thank you for your continued support!

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