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Puente Hills Ford

City of Industry, CA

4.6
548 Reviews

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

July 23, 2023

Aydin has been very helpful and is very knowledgeable in his field. Even after the purchase, he has been answering any questions or helping with any follow on. He has made my vehicle purchase experience fro More

by Sarina kiani
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez, Aydin Hamouni
Jul 24, 2023 -

Puente Hills Ford responded

Sarina, we're thrilled to hear that Aydin was helpful and we hope you'll reach out to work with us again in the future!

July 23, 2023

Alfonso is an amazing sales agent. His friendliness and welcoming attitude is admirable. He explained and showed every detail of my new vehicle. He ensured the purchase process to be s More

by Sarina kiani
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez, Aydin Hamouni
Jul 24, 2023 -

Puente Hills Ford responded

Sarina, thanks so much for this kind feedback for Alfonso! Please keep us in mind when it is time for maintenance!

July 23, 2023

Very impressed. Normally we buy are cars at RSM Ford but when they didn't have what we were looking for we started looking at other dealerships. After a few months More

by Kschneider1970
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez, Brendan Keough
Jul 24, 2023 -

Puente Hills Ford responded

Thank you for sharing this great 5-star rating and review for our team! We're thrilled to know you had a positive experience with our team and we hope to work with you again!

July 23, 2023

Good atmosphere, very friendly, salesperson Alfredo Jimenez was a pro! Would definitely come back again!!! More

by javiernemesis.fs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo Jimenez
Jul 24, 2023 -

Puente Hills Ford responded

Javier, thanks so much for sharing this positive feedback for our team! We're thrilled to know that Alfredo provided you with 5-star customer service and we hope you'll reach out to us again!

July 22, 2023

Professional and knowledgeable staff! !! Service was done in a reasonable amount of time. Popcorn was an added bonus. More

by dccocretired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener, Shannon McDowell, Michelle Sanchez, Ken Vasquez, Emmanuel Glock
Jul 24, 2023 -

Puente Hills Ford responded

We appreciate you taking the time to share this feedback for our service team and we're so proud you received 5-star service while working with us! Please reach out if you need anything else!

July 22, 2023

Quick and fast service. Used the online website to make an appointment. The service was quick and everyone was really friendly. More

by eric.calderon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Jul 24, 2023 -

Puente Hills Ford responded

Eric, we truly appreciate this kind feedback and we hope to work with you more in the future!

July 22, 2023

The dealership sales dept. is dishonest! They sell aftermarket non Ford products by claiming they are already installed on the vehicle. You have no choice, you are forced to bu More

by JMNOIAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alfonso Alvarez, Brendan Keough, Gary Dehart
Jul 24, 2023 -

Puente Hills Ford responded

We are sorry to hear that you had a disappointing experience working with us and we would like the opportunity to discuss these details with you. Please reach out to our sales manager when it is convenient. Thank you

Jul 24, 2023 -

JMNOIAN responded

I have had extensive email and phone conversations with Brendan! Brendan punted my issue to Adam Smith. Two emails to Adam and a phone message to him resulted in zero response! The dealership’s sales department is not interested in resolving the issue. If there is a GM in management maybe that person has the authority to correct a $400 issue? Adam and Brendan are not qualified to settle such a huge amount! See you in court!

Jul 24, 2023 -

Puente Hills Ford responded

Hello - My name is James Ramos and I am the General Manager here at Puente Hills Ford. I just walked into Adam's office and he is on the phone with you. Please call me directly if the issue does not get resolved. 626-723-7601 Thank you, James Ramos

Jul 25, 2023 -

JMNOIAN responded

Hi James, Thanks for your message! Once I talked to Adam, he quickly and professionally apologized and offered a very fair solution. Your dealership should not put aftermarket products on cars that the sales and financing department know nothing about! Even the administrator could not explain what it does or how it works. Adam explained how Daradots is supposed to work? I will call you once everything is completed. Thank you and thank you for Adam! Jim

Jul 26, 2023 -

Puente Hills Ford responded

Thank you Sir- please call me directly if I can help James Ramos 626-723-7601 Direct

July 21, 2023

Did just what I asked for and didn't try to upsell me. Ken was professional and easy to work with. Got my car done quickly while I waited. More

by SSALMANS
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Jul 24, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share this great feedback for Ken and our team! We're so glad you got the service you wanted and we hope you'll reach out to us again in the future!

July 21, 2023

Michelle was very thorough and attentive in resolving my concern. She went above and beyond what was asked. I will continue to have take my vehicle in for services. More

by GALC8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Jul 24, 2023 -

Puente Hills Ford responded

Thank you for sharing this positive 5-star rating and review for Michelle and our service team! We're glad to know you received great service and we hope to work with you again!

July 20, 2023

Brendan was extremely helpful in the finance office. It was an absolute pleasure to do business with him. He exercised such kindness and such patience, and I will be recommending him for others to do bu More

by Roxana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrel Williams, Brendan Keough
Jul 21, 2023 -

Puente Hills Ford responded

Roxana, thanks so much for sharing your experience working with Terrel and Brendan! We're glad to know you had a positive experience. Please reach out to us again in the future!

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