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Puente Hills Ford

City of Industry, CA

Overview
Reviews
Vehicles
4.6
548 Reviews
Call Dealership (626) 346-5900

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

July 26, 2023

I enjoyed working with Terrel. He was professional and very responsive. I would recommend Puente Hills Ford to a friend based on my experience. More

by travisbushman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrel Williams, Gary Dehart
Report | Print
Jul 27, 2023 -

Puente Hills Ford responded

Thank you for sharing this wonderful 5-star rating and review, Travis! We're glad to know you received 5-star customer service and we hope to work with you again!

July 26, 2023

My car buying experience was the absolute best. My salesmen and the rest of the staff was so kind and helpful. I highly recommend buying a car with this dealership. Thank you to the whole team ♥️ More

by heather.flaugher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not sure of all the names but A rating for sure., Maurice Guevara, Mario Murillo, Aydin Hamouni, Terrel Williams
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Jul 27, 2023 -

Puente Hills Ford responded

Heather, thank you for taking the time to share this awesome rating and review for our team! We're so glad to know you had a 5-star experience buying your new Ford and we hope to work with you again in the future!

July 25, 2023

Loved that she checked other services to see if they were needed. She also gave me a heads up that even those my battery was leaking it was from AAA So I could see if it was still under warranty!!!! Great More

by lindaojeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
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July 25, 2023

Brendan Keough was the best. He help before,during and after. He's great! THANK YOU! More

by rogerstallworth85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Maurice Guevara, Mario Murillo, Aydin Hamouni, Terrel Williams, Brendan Keough, Gary Dehart
Report | Print
Jul 27, 2023 -

Puente Hills Ford responded

Roger, thank you for taking the time to share this wonderful feedback for Brendan. We're glad to have provided you with top-notch service. We would really appreciate it if you'd consider updating your rating to five stars to match your kind feedback. Thank you!

July 25, 2023

When the Bronco was released, they required a credit check and the vehicle was marked up over the price of the actual vehicle. I brought in my F-150 Lightning for a warranty repair and they were extr More

by bxz
Recommend Dealer
No
Employees Worked With
Emmanuel Glock
Report | Print
Jul 26, 2023 -

Puente Hills Ford responded

Hello Sir- My name is James Ramos and I am the New General Manager here at Puente Hills Ford. I apologize that the previous General Manager never responded to your e-mail. I have all the details of what transpired during your Service visit and I am sorry for all you went through as well . We would love to earn your trust back again here at the Store, if you would like to work directly with me going forward I would love to help, my direct contact information is jramos@puentehillsford.com and 626-723-7601 direct phone line. I hope to hear from you soon. Thank you, James Ramos 626-723-7601

July 24, 2023

Shannon was very helpful and kept in touch for my repairs that were fortunately covered under warranty. More

by Focampo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
Jul 24, 2023 -

Puente Hills Ford responded

Thank you for sharing this fantastic feedback for Shannon and our service team! Please let us know if we can assist you again!

July 24, 2023

Maurice was fantastic and pleasure to work with. Definitely the place to purchase your Ford! More

by jonathan69
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Mario Murillo, Aydin Hamouni
Report | Print
Jul 25, 2023 -

Puente Hills Ford responded

Jonathan, thank you for taking the time to share this 5-star feedback for Maurice and our team! It was our pleasure to serve you and we hope to work with you again in the future!

July 23, 2023

Easy, clean, fast, friendly and efficient service. This was my first time getting my Maverick serviced and it was great. More

by LARELLANES72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
Jul 24, 2023 -

Puente Hills Ford responded

Thank you for sharing this 5-star rating and review for our team! We appreciate your feedback and hope to work with you more in the future@

July 23, 2023

They are always very helpful and professional. Great customer service! I highly recommend this dealership. More

by Sarina kiani
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez, Aydin Hamouni
Report | Print
Jul 24, 2023 -

Puente Hills Ford responded

Sarina, thanks so much for sharing this positive feedback for our sales team! We are thrilled to know you received helpful and professional service. Please let us know if you need anything else!

July 23, 2023

Shannon takes care of me and got me my car back on time in order for me to get to my job. More

by EDDIENAVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
Jul 24, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share this positive feedback for our team, Eddie! Please reach out if we can assist you again with sales or service!

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