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Puente Hills Ford

City of Industry, CA

4.6
548 Reviews

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

July 29, 2023

Great Customer service, amazing experience! Thank you to all that helped! Very happy with everyone More

by melissalmeacham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam, Alfredo Jimenez, Brendan Keough, Gary Dehart
Jul 31, 2023 -

Puente Hills Ford responded

Melissa, thank you for taking the time to leave such a positive review! We're delighted you had a great car-buying experience with us.

July 28, 2023

I've bought a Ford before, from Colley, but my experience at Puente Hills Ford was EPIC. Branden K. and Stephen W. were top notch, and I appreciate their patience and kindness while we decided on a Ford Fusi More

by Tam S.
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Whiteside, Brendan Keough
Jul 31, 2023 -

Puente Hills Ford responded

Tam, thank you so much for your kind words! We're thrilled to hear that your experience at Puente Hills Ford was EPIC and that Branden K. and Stephen W. provided top-notch service while helping your dad find his first car. We truly appreciate your recommendation and look forward to serving you and your family again in the future!

July 28, 2023

the dealership was very helpful, very easy to communicate and always answered my questions, every step in the way. More

by maria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Murillo, Alfonso Alvarez
Jul 31, 2023 -

Puente Hills Ford responded

Maria, thank you for your kind feedback! We're delighted to hear that our dealership provided helpful and easy communication throughout your car-buying journey. Your satisfaction is our priority, and we appreciate your trust in us!

July 28, 2023

Overall Good Service. Wait time is quite long even in the early morning, but the service is quick on Saturdays More

by MAILJIANG100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell, Michelle Sanchez, Ken Vasquez
Jul 31, 2023 -

Puente Hills Ford responded

Your kind words make our day! We're grateful for your trust in us and are always here to assist you with anything related to your car. Feel free to stop by or give us a call anytime!

July 28, 2023

Outstanding service. Service employee Kenneth Vasquez was very helpful. Left car with air condition problem. He called me and advised problem. My car air was repaired and More

by TPELAEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Vasquez
Jul 31, 2023 -

Puente Hills Ford responded

Thank you for the wonderful review! We're thrilled to hear that Kenneth Vasquez provided outstanding service and efficiently resolved the air condition problem with your car. We value your business and look forward to assisting you with any future automotive needs!

July 27, 2023

Unreasonable additional charges on a car sitting there for more than 160 days. Sales are aggressive and not friendly. I have to walk out of door before they call me to come back. They asked me to sign a b More

by bob10cn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Milad Aghili, Stephen Whiteside, Brendan Keough
Jul 31, 2023 -

Puente Hills Ford responded

Bob, thank you for sharing your experience with us. We apologize for any frustration you encountered during your visit. We value your feedback and hope to have the opportunity to serve you better in the future. If you would like to discuss this further please reach out to our sales manager. Thank you for considering our dealership.

July 27, 2023

When I drove up. Looked at the place very clean and employees very helpful. My vehicle was ready with in a good time .I was very happy with my service. Shannon called More

by CAVILA637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Smith, Dave Okamoto, Shannon McDowell
Jul 31, 2023 -

Puente Hills Ford responded

Thank you for your kind words! We're thrilled that you had a positive experience with us.

Jul 31, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share this positive feedback! It was a pleasure serving you, and we're grateful for your trust in us for your automotive needs.

July 27, 2023

Dealership was great, the salesmen had no hesitation to get out into that heat and make the sale. Team worked well together to get me into a brand new Explorer. More

by fernandocamberos
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milad Aghili, Stephen Whiteside, Brendan Keough, Gary Dehart
Jul 31, 2023 -

Puente Hills Ford responded

Thank you for your kind words! We're thrilled to hear that our team provided excellent service and worked together to get you into your brand new Explorer. We appreciate your business and hope you enjoy your new vehicle to the fullest!

July 27, 2023

In classic fashion, we went in for an oil change and left with new cars. From start to finish the team at Puente Hills worked with our needs and budget to pull off a deal that, frankly I didn't think possibl More

by chinde35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aydin Hamouni and Brendan Keough - awesome! 5 🌟 , Terrel Williams
Jul 27, 2023 -

Puente Hills Ford responded

Our team is dedicated to making car-buying enjoyable and hassle-free. Should you need anything in the future, don't hesitate to get in touch. Thanks so much for sharing this feedback!

Jul 27, 2023 -

Puente Hills Ford responded

Thank you both for your Business! James Ramos General Manager 626-723-7601

July 26, 2023

Maurice I’d give you 10 stars if it was an option! Maurice Kept me well informed and is very knowledgeable about Ford products and services. Thank you! More

by timothyjordan310
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Murillo
Jul 27, 2023 -

Puente Hills Ford responded

Timothy, Your kind words for Maurice truly motivate us to continue delivering exceptional quality and service and we can't wait to welcome you back for another outstanding experience. Should you need anything else, please feel free to reach out. Have a fantastic day!

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