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Puente Hills Ford

City of Industry, CA

Overview
Reviews
Vehicles
4.6
548 Reviews
Call Dealership (626) 346-5900

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 548 reviews

August 17, 2023

Great service. Truthful and Honest. Accurate ETA for job order completion. Coffee machine is an excellent addition. More

by Joe robot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener, Shannon McDowell, Michelle Sanchez, Ken Vasquez, Emmanuel Glock
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

Thank you for your positive feedback! We're pleased to hear that you had a great experience with our service. Our team is committed to honesty, accuracy, and providing a comfortable environment for our customers. Please reach out if you need anything else!

August 17, 2023

Service Department especially Michelle was great, courteous, and very helpful. The estimate and communication was very good as well as the on line video that was sent to me by the technician. More

by JCSCRAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

xxxx and thanks so much for your wonderful words! We're glad to have provided you with top-notch service. We would really appreciate it if you'd consider updating your rating to five stars to match your kind feedback. Thank you!

August 17, 2023

They got me what I wanted and at the price I needed. Thanks Ford Puente Hills More

by Kosker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice, Terrel Williams
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

Thanks so much for sharing your positive experience with our team! We hope you enjoy your new Ford for many miles!

August 17, 2023

The service provided by Puente Hills Ford has always been very good, and this serves was no exception More

by wfgraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell, Emmanuel Glock, JJ Crisp
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

We're glad to hear that you consistently receive excellent service at Puente Hills Ford. Thank you for your continued trust in us. If you ever need assistance or have any questions, feel free to reach out.

August 16, 2023

After car was fixed, there was a issue, But they took care of it quickly! More

by deanrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

We're glad to hear that we were able to address the issue promptly and to your satisfaction. Our priority is ensuring your complete satisfaction with our service. If you have any more questions or concerns, please don't hesitate to reach out.

August 15, 2023

Service department was courteous when arriving and through out my experience. My service tech Kenneth was very helpful and professional. I would recommend friends and family. More

by ARTHURLOPEZ51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Report | Print
Aug 15, 2023 -

Puente Hills Ford responded

Arthur, thank you for your feedback! We're glad to hear that our service department, including Kenneth, provided courteous and professional assistance. Your recommendation means a lot to us, and we're here to assist you, your friends, and family whenever you need us. If there's anything else we can do for you, please don't hesitate to reach out.

August 15, 2023

A year after purchasing my car, I was already experiencing transmission issues! Service took too long (2 months) and they only provided a rental for 11 days! More

by amadeusj87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Vasquez
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

We're sorry to hear that you had a negative experience with our service department and we understand your frustration. If you would like to discuss this matter further please reach out to our service manager. Thank you.

August 15, 2023

Took my car in for my first routine maintenance and service was great. Staff was friendly and helpful. Highly recommend More

by Stevenh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

We're delighted to hear that you had a positive experience during your routine maintenance visit. Thank you for recommending us! Our friendly staff is always here to assist you with your automotive needs.

August 14, 2023

Alfonso was the best when we came to take my car in to have something fixed. He was ready and waiting when I arrived and offered me a car to drive so I didn’t have to wait at the dealership for 3 hours. A More

by hayleyrostenbach
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
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Aug 15, 2023 -

Puente Hills Ford responded

We're glad Alfonso provided excellent service and took care of you during your visit. Thank you for your feedback, and we're here to assist you whenever you need us!

August 14, 2023

So far they half done a good job, helpful and respectful overall a great job More

by Ray.valdez64@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez, Aydin Hamouni
Report | Print
Aug 15, 2023 -

Puente Hills Ford responded

We appreciate your feedback! It's great to hear that our team has been helpful, respectful, and done a good job so far. Please reach out if you need anything else!

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