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Puente Hills Ford

City of Industry, CA

Overview
Reviews
Vehicles
4.6
547 Reviews
Call Dealership (626) 346-5900

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 547 reviews

August 22, 2023

My entire encounter with Ford has been a great experience. Thank you for your professionalism and quick attention to concerns. I would highly recommend you all. More

by m_gonzales1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aydin Hamouni, Dave Okamoto, Ken Vasquez, Terrel Williams
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

We're glad to hear you had a great experience with us! Your recommendation means a lot to us. If you need anything in the future, feel free to reach out.

August 22, 2023

Very pleasant from the time I pulled up in the service drive. Was greeted by Shannon asked about what I needed to have done. How long it would take and how much it would cost. More

by CAVILA637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto, Shannon McDowell
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

We're delighted to know you had a pleasant experience with Shannon in our service drive. If you have any more questions or need assistance in the future, don't hesitate to reach out. We're here to help!

August 22, 2023

They keep my truck for 15 days when initial estimate was 5 days.. and repairs were no good very bad customer service never return calls More

by v.roberto72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Sanchez
Report | Print
Aug 25, 2023 -

Puente Hills Ford responded

We apologize for any inconvenience you experienced during your recent service visit. We strive to provide efficient and effective service and we're sorry that we fell short of your expectations. At a time that is convenient for you please reach out to our service manager if you would like to discuss your experience.

August 21, 2023

Maurice and Puente Hills Ford made this process so smooth and easy! They were so patient with us and walked us through every step. We are so grateful and we LOVE our new car! More

by caroline.r.flanagan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Aydin Hamouni
Report | Print
Aug 22, 2023 -

Puente Hills Ford responded

We're thrilled to hear about your positive experience with Maurice and our team at Puente Hills Ford! It's wonderful to know that we could provide you with a smooth and easy car-buying process. We appreciate your trust in us, and we hope you enjoy your new car to the fullest!

August 20, 2023

Maurice is the best! Spent very little time to get my truck. Friendly and honest people. More

by sallyjean2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Aydin Hamouni, Adrean Bonillas
Report | Print
Aug 22, 2023 -

Puente Hills Ford responded

Thanks so much for sharing this positive feedback for our team! We appreciate your time and business!

August 20, 2023

The service was prompt and excellent I am very happy with how quick the turn around was. More

by LISABUENO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
Report | Print
Aug 22, 2023 -

Puente Hills Ford responded

Thrilled to hear you're pleased with our prompt and excellent service. Your satisfaction is our priority.

August 20, 2023

Easy transaction process. My only complaint is that the closing process took a lot longer than it should have. We were there to be in and out. More

by jpimentel63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara
Report | Print
Aug 22, 2023 -

Puente Hills Ford responded

Thank you for your feedback. We're glad the transaction process was easy for you. We apologize for any inconvenience caused by the longer closing time. We'll work on improving this aspect for future transactions.

August 20, 2023

I hoy the oil change package with tire rotation. However I wasn’t informed of the low battery until I went to pay. They should’ve told me earlier. There were other issues too that I got in an ema More

by SMELISSA312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon McDowell
Report | Print
Aug 22, 2023 -

Puente Hills Ford responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the untimely communication and the low battery issue. We'll make sure to address these concerns and improve our communication process to provide a better experience in the future. Please reach out to our service manager if you would like to discuss your experience.

August 18, 2023

Good communication and clearly stated the cost of repairs, nice customer service and timely repair as promised. Only thing we’re the labor charges were high More

by APHANG08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

Thank you for taking the time to provide this thorough and constructive feedback for our team. We appreciate your time and business and hope to work with you again in the future.

August 17, 2023

Great service. Truthful and Honest. Accurate ETA for job order completion. Coffee machine is an excellent addition. More

by Joe robot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener, Shannon McDowell, Michelle Sanchez, Ken Vasquez, Emmanuel Glock
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

Thank you for your positive feedback! We're pleased to hear that you had a great experience with our service. Our team is committed to honesty, accuracy, and providing a comfortable environment for our customers. Please reach out if you need anything else!

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