Back

Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

2.5
824 Reviews

17280 Gale Ave

City of Industry, CA

91748

Directions

By Type

824 Reviews of Puente Hills Chrysler Dodge Jeep Ram

June 10, 2022

Puente Hill dealer service Josh was great very professional and very helpful in getting my car update with maintenance. He explained everything in detail. Excellent communication and the servi More

by LIZTARAZONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We are happy you feel that way! We always want your experience to be an easy one here at Puente Hills Chrysler Dodge Jeep Ram. We appreciate your review!

Jun 13, 2022 -

LIZTARAZONA responded

Of course 100 % satisfied!

June 09, 2022

Very friendly and knowledgeable staff. Open on Saturdays is very convenient for those who work weekdays. More

by STARSBR223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 10, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad to hear that your visit went well! Thank you for taking the time to share your review!

June 09, 2022

Trying to call or check on your vehicle status was horrible. I never received call backs when I left messages nor did I get my vehicle in a timely manner after dropping it off to get repaired. More

by angiend764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry Jimenez
Jun 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We appreciate you bringing this matter to our attention. We want you to know we take your concerns seriously, and we will use your comments to improve. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 09, 2022

My sales rep Ryan Matthew's and finance manager Mario Sanchez were amazing. I walked out with a better deal than I had hoped for. I'll definitely be back! More

by ANTHONY.NETTEGROUP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Sanchez, Ryan Matthew's , Matt Hwang
Jun 10, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

It's great to hear that you enjoyed working with our team! Thank you for choosing Puente Hills!

June 08, 2022

Wait time to be helped takes too long even though I came in earlier than I was suppose to. Vehicle was not fixed on same day. More

by kiddxx1120
Recommend Dealer
No
Employees Worked With
Deborah
Jun 10, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so sorry to hear that your service was not completed in a timely manner. We want all of our valued customers to feel that their time is used wisely. We sincerely appreciate your feedback, and hope to work with you again next time. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 08, 2022

Scheduling process was horrible. Car had to always be left over night even though was told that it would be done by the end of the day. Dropping off the car always took more than 15 More

by kiddxx1120
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Deborah
Jun 10, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We apologize for any delays in your appointment, and we appreciate your patience as we work to complete your service in a timely manner. If you have a moment, please give us a call. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 08, 2022

Horrible scheduling process. Was told that my vehicle will be done the same day as long as I bring it in on time. Have brought my vehicle here multiple times for the same reason More

by kiddxx1120
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Chris Gordon
June 08, 2022

I was told my advisor has left the dealership during drop-off, but he eventually showed up during my pick-up the next day. More

by KBMKYU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry
Jun 09, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share your feedback with us! We're glad to hear our team was able to help you out!

June 07, 2022

Excellent communication from service representative in a timely manner. Will revisit and request same person. Bravo! More

by eandkvalle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ramirez, Carlos Tirado, Ruben Naranjo
Jun 08, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

It's great to hear that your visit here was a positive one! Thank you for sharing your review!

June 07, 2022

Great customer service. Work was done within time. They should offer customers complimentary car wash. More

by dfuentes323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot name
Jun 08, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your feedback with us! We hope to work with you again next time!

...
67
...