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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.5
821 Reviews

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

June 11, 2022

Slow service, but quick drop off. Wish there was a faster way to get service More

by NM416
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Jun 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Your comments keep us motivated and working hard for all our guests! At Puente Hills Chrysler Dodge Jeep Ram, we value our customers and we look forward to seeing you on your next visit. Take care!

June 11, 2022

Pleasant and great salesman that I dealt with will ask for them again if they are still there. More

by PEGLOVESCATS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Miguel and the others that worked with him, Matt Hwang
Jun 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

June 11, 2022

Appointment needed not needed confusion. Items included in package not done. Dealer needs to communicate. More

by RODRIGUEZALICIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Gillam
Jun 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We apologize for any miscommunication and hope to have the opportunity to earn back your business. Please reach out when you have a moment so that we can discuss your concerns. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 11, 2022

I miss service advisor Henry Perez but the other advisors seem to really care about my needs More

by captstram
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

June 10, 2022

Took the time to listen to what was going on with my truck and follow up with me every step. This is now our fourth vehicle from this dealership and we had my mother in law come and get her new truck he More

by KRISTINA OLIVAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beto Diaz, Alvin Neal, Ruben Naranjo, Ted Anchondo, Robert Gillam
Jun 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

June 10, 2022

The service center was exceptional didn't have to wait long the area was comfortable and temperature controlled with a big screen tv. The price was a little higher than expected probably due to inflated p More

by bj/km
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We take pride in giving outstanding service to every customer, and we are happy to hear that your visit was no exception! Thanks for leaving the wonderful review! We look forward to seeing you again at Puente Hills Chrysler Dodge Jeep Ram!

June 10, 2022

Poor communication, stole items from vehicle, did not fix warranty issue, do not trust these people, don't bring vehicle here! More

by Nathan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Debbie?
Jun 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We take your review very seriously and want to ensure that your concerns are properly addressed. Please reach out at your earliest convenience so that we can discuss this situation. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 10, 2022

Puente Hill dealer service Josh was great very professional and very helpful in getting my car update with maintenance. He explained everything in detail. Excellent communication and the servi More

by LIZTARAZONA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We are happy you feel that way! We always want your experience to be an easy one here at Puente Hills Chrysler Dodge Jeep Ram. We appreciate your review!

Jun 13, 2022 -

LIZTARAZONA responded

Of course 100 % satisfied!

June 09, 2022

Trying to call or check on your vehicle status was horrible. I never received call backs when I left messages nor did I get my vehicle in a timely manner after dropping it off to get repaired. More

by angiend764
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Henry Jimenez
Jun 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We appreciate you bringing this matter to our attention. We want you to know we take your concerns seriously, and we will use your comments to improve. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 09, 2022

Very friendly and knowledgeable staff. Open on Saturdays is very convenient for those who work weekdays. More

by STARSBR223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 10, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad to hear that your visit went well! Thank you for taking the time to share your review!

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