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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

2.5
824 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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824 Reviews of Puente Hills Chrysler Dodge Jeep Ram

June 07, 2022

This review is in regards to Vic himself as a customer service rep … he is excellent and has very good communication skills and is on top of things…. As for the actual service department I am not too fond More

by mizike21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean ( sales ) , Cruz ( finance ) , Tommy , Wally
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Jun 08, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so sorry to hear about your frustrating experience. Thank you for sharing all of your feedback, both positive an constructive. We will use your comments to improve going forward. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 06, 2022

Debbie was Awesome and good help. Explained everything that my car needed and walked me through it thank you 😁 More

by MAURICEMAJANO385
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie
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Jun 07, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so happy to hear that Debbie was able to go above and beyond! Thank you for sharing your kind review!

June 06, 2022

Your checker-in was rude not letting me finish telling him my concerns. And as far as the oil change they didn't clean the area, and now I have drips on my driveway. However your van driver was a prince More

by KJMSOCAL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
The Finance guy wouldn't listen to my concerns.
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Jun 07, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We sincerely regret to hear that your experience here was anything less than five stars. We appreciate all of your feedback, and we will share your comments with the team. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 06, 2022

Fast reliable friendly customer service i will recommend to friends and family. Definitely will come back. More

by laramiguel9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Neal, Ruben Naranjo, Ted Anchondo, Matt Hwang
Report | Print
Jun 07, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive feedback! We're glad your visit went smoothly!

June 06, 2022

After receiving text my car was complete, I waited 35 more minutes to get my car. I needed to hunt up a rep. More

by JEENIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown , Joe Piane, Alvin Neal
Report | Print
Jun 07, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so sorry to hear of any inconvenience during your appointment. We appreciate your patience, and we hope to have the opportunity to work with you again in the future. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

June 06, 2022

fast friendly service! they took my jeep and had it back to me very soon. and even washed it! More

by stevieapollo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Neal
Report | Print
Jun 07, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

It's great to hear your appointment went well! Thank you for choosing Puente Hills!

June 06, 2022

Having my car serviced at Puente Hills Dodge and Ram was a great experience They were very helpful and took care of my cars needs More

by LADYBUGSPIDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco J Caceres
Report | Print
Jun 07, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad to hear you were satisfied with your visit! We look forward to working with you again next time!

Jun 07, 2022 -

LADYBUGSPIDER responded

Thanks again!

June 05, 2022

No me gustó que me cobraran más del precio sugerido por el fabricante, creo que es aprovecharse de la necesidad del comprador. More

by WILLIAM_ABM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ruben Rojas
Report | Print
Jun 06, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Gracias por su observación . Me disculpo sinceramente y quiero trabajar con usted para corregir esta situación. Tomamos seriamente sus preocupaciones y queremos mejorar . Sinceramente, Josh Story, Director General, 626-626-2000, J.story@puentehillscdjr.com

June 05, 2022

They were very professional and enthusiastic, and very nice to recommend charger to me haha More

by XIANGYANG8616280
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex , Joe Piane, Richard Landeros, Carlos Tirado, Ruben Rojas, Brittany Aranda, Alvin Neal
Report | Print
Jun 06, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive review! We're so glad you had a great experience!

June 05, 2022

Great service all the time I go for service to my jeep at the puente hills dealership More

by gabe.cedeno.1800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deberah McGill
Report | Print
Jun 06, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so happy to hear that you were satisfied with your appointment! We're glad we could help!

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