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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

2.5
824 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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824 Reviews of Puente Hills Chrysler Dodge Jeep Ram

July 12, 2022

Good service and follow through from the service desk. I will come back if my truck needs work. More

by danewogahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jul 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

July 12, 2022

Brought vehicle in for alignment. When I got there they said alignment machine was broken. Got and oil change since I already drove 20 Miles to get there. Not happy More

by LOUDENVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember name
Report | Print
Jul 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

July 10, 2022

Good customer service very helpful I will recommend this dealership they offer snacks for my daughter an me More

by landinminerva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher , Carlos Tirado, Alvin Neal, Josh Story, Ruben Naranjo, Robert Gillam
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Jul 11, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again here at Puente Hills Chrysler Dodge Jeep Ram

July 09, 2022

EXELENT SERVICE 100% FECOMENDED TO THE PUBLIC CUSTOMERS FAMILY AND FRIENDS VERY GOOD EXPERIENCE MECÁNICO TEAM More

by SEULLOQUE58 @gmail. COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jul 11, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

July 08, 2022

I would recommend the service center but would let them know to manage their phone rather than expect proper customer service. I was bothered that I was not informed in person that my car was ready. Whic More

by MSCASTRO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jul 11, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please reach out when you have a chance. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

July 08, 2022

If I could get something lower, I would give them that. I don't know how many people must be getting ripped off by this dealership and the person Debrah who was my service advisor. More

by htrana
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Jul 11, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

Jul 12, 2022 -

htrana responded

Tried reaching out to you sir, and you never replied. That also tells me how concerned you are about the poor rating.

July 08, 2022

Continues information from Michael my service advisor letting me know the status of my vehicle More

by davids30073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
Jul 11, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

July 07, 2022

Poor communication - regarding issues, duration and amounts. Slow (days longer than committed). Misdiagnosed brakes - said I needed new front brakes (which had just been replaced, and said my rear bra More

by gwoo10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of employee name
Report | Print
Jul 11, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

July 06, 2022

Great service the lady was super nice and very helpful. Great job with communication thank you More

by cloz0187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Neal, Robert Gillam
Report | Print
Jul 07, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

July 06, 2022

Great service from the service department, they helped me in a quickly manner and met my needs. More

by ivonne2756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jul 07, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for your business and for taking the time to share your experience here at Puente Hills Chrysler Dodge Jeep Ram. We are happy to hear that you had a positive experience within our Service Department. Please do not hesitate to contact us for all of your automotive needs in the future!

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