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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.4
821 Reviews

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

July 13, 2022

Chris Gordon was excellent. I took in Jeep and he made sure everything i brought to his attention was looked at. More

by AURA.AMC95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gordon
Jul 14, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We are happy you feel that way! We always want your experience to be an easy one here at Puente Hills Chrysler Dodge Jeep Ram. We appreciate your review!

July 13, 2022

Chris Gordon was Outstanding informational and Professionalism !!! He Would be the go to Guy !!! Way to go Chris !!! More

by gforceaminal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gordon
Jul 14, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to working with you again here at Puente Hills Chrysler Dodge Jeep Ram!

July 13, 2022

One of the two items I brought my Jeep in for was addressed on my invoice papers. My Jeep just turns off completely at a stop, shifts out of gear. Happened several times last week. Then this week aft More

by lindadouglassccrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Henrry and service manager
Jul 14, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hi Linda, I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

July 13, 2022

They work on my truck and serviced it in a very professional and timely manner. More

by rludowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jul 14, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

July 12, 2022

Good service and follow through from the service desk. I will come back if my truck needs work. More

by danewogahn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jul 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

July 12, 2022

Buster , Debbie, and Henry do a great job at helping their clients, Thank You Lawrence More

by rich63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buster,
Jul 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

July 12, 2022

Brought vehicle in for alignment. When I got there they said alignment machine was broken. Got and oil change since I already drove 20 Miles to get there. Not happy More

by LOUDENVER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember name
Jul 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

July 12, 2022

Extremely disappointed. I purchased a car last week and discovered that the front two windows don't work at all. I have been calling, getting transferred, leaving messages, More

by JESSICA92
Customer Service
Recommend Dealer
No
Employees Worked With
Alvin Neal
Jul 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2000, J.story@puentehillscdjr.com

Jul 13, 2022 -

JESSICA92 responded

Hi Josh, I tried calling using the number given, and the same thing occurred. No answer, no call back. I appreciate you responding here, but there has yet to be any actual communication with me; the customer service continues to be non-existent, which means the issues have not been addressed at all.

July 12, 2022

I had recently gone to this dealership for some service on my charger, everyone here was very helpful. Highly recommend More

by Jaxson.R
Recommend Dealer
Yes
Employees Worked With
Carlos Tirado, Alvin Neal, Josh Story, Ruben Naranjo, Ted Anchondo, Matt Hwang, Robert Gillam
Jul 13, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us, Jaxson.R! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

July 10, 2022

Good customer service very helpful I will recommend this dealership they offer snacks for my daughter an me More

by landinminerva
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher , Carlos Tirado, Alvin Neal, Josh Story, Ruben Naranjo, Robert Gillam
Jul 11, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again here at Puente Hills Chrysler Dodge Jeep Ram

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