Puente Hills Chrysler Dodge Jeep Ram

Brought our 2022 Pacifica in for service on Friday afternoon, due to battery(s) problem. I was told they would not be able to work on it until the following week. Surprisingly, I got a call Saturday afternoon, due to battery(s) problem. I was told they would not be able to work on it until the following week. Surprisingly, I got a call Saturday afternoon saying they replaced the batteries and it was ready for pick up. Great, five stars! Picked up the van and my wife realized her screen was blank and would not turn on. Took it back and the delivery driver claimed it was working when he gave it to us. The service writer told us to bring it back Monday or leave it, because she didn't know how to fix it. I did a quick Google search. At the direction of the info I discovered on Google, performed a rest. Problem solved. Minus one star for the apparent dishonesty of the delivery driver. It could not have been working because it needed to be reset after the battery change. More

poor service ;slow work ; No enthusiasm for customers ; Delinquent customer service items. Poor after-sales service Delinquent customer service items. Poor after-sales service More

Dealership needs more accessories and larger parts displayed not very impressive to look at and spend time in displayed not very impressive to look at and spend time in More

Love it there. .they take very good care of you. The service was very good and took care of the problem .they take very good care of you. The service was very good and took care of the problem More

Good good good good good good good good good good good good good good good good good good good good good More

Van sliding door was left unusable and is unassembled. Inside handle was left and repaired Inside handle was left and repaired More

Great Customer service. All questions were answered, we got in and out pretty quickly. Thank you for your services! All questions were answered, we got in and out pretty quickly. Thank you for your services! More

Josh parts department take care of me handled by problem fix my car I only take my car Chrysler Dealer excellent work on my car wouldn’t take it anywhere else fix my car I only take my car Chrysler Dealer excellent work on my car wouldn’t take it anywhere else More

UPDATE: Josh, the GM, and Robert, the service director, both reached out to me to fix the damage and make things right, so I'm changing this review from a negative to a positive.Thank you both for working both reached out to me to fix the damage and make things right, so I'm changing this review from a negative to a positive.Thank you both for working with me to get my Truck fixed. DAMAGE to my truck while being serviced: This was my first time visiting this dealership. I brought my Ram 1500 in for an issue with a check engine light and they fixed the issue but… when I came back to pick it up I immediately noticed a dent and gash on my front driver side panel above the wheel well as the mechanic was driving it out. I told him as soon as he got out of the truck, and he informed my service advisor Michael Ramirez who said the dealership would need to review the photos they take as standard practice when a customer drops off a car and picks it up. We both took pictures of the damage, and I waited a few days for them to follow up. They didn’t follow up. So I reached out asking for the photos and never got a reply, then I called and of course no one answered so I left a message. They have ghosted me since. I’m now filing a claim with my insurance and letting them take over from here. I will never bring my Ram or Dodge here again. How hard is it to admit someone messed up and fix it? If that had happened this review would have been a good one not a bad one. More

Very dissatisfied with this dealership they scratched up my car and didn’t check to make sure the inside light was connected in my glove so I had to leave it again and that’s when the mechanic scratched it my car and didn’t check to make sure the inside light was connected in my glove so I had to leave it again and that’s when the mechanic scratched it all up More