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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.4
821 Reviews

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

August 27, 2022

It was horrible. Maybe management changed or something, but I was not able to reach anyone to get a status on my car. My calls kept going to voicemail, and I had to p More

by Stella18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael, Robert Gillam
Aug 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

August 27, 2022

Great service, Debbie was extra helpful and went above and beyond to help me get my car up and running at the very earliest. More

by glezclao3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie, Robert Gillam
Aug 29, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

August 26, 2022

Their employees are very enthusiastic,Helped me solve many problems.Thank you very much Adom More

by WHTEACHERCHEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Tirado, Alvin Neal, Josh Story, Ruben Naranjo, Ted Anchondo, Matt Hwang, Robert Gillam
Aug 29, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We take pride in giving outstanding service to every customer, and we are happy to hear that your visit was no exception. Thanks for leaving the wonderful review! We look forward to seeing you again at Puente Hills Chrysler Dodge Jeep Ram!

August 26, 2022

This my service guy was a great help and made it a wonderful experience. Perfect More

by DROPTOP54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Aug 29, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We always aim to deliver an exceptional experience to our guests, and we're glad to hear our team delivered. Please don't hesitate to reach out if there is anything else we can assist you with!

August 26, 2022

Outstanding service from start to finish From Debbie my service writer to Richard who provided me with transportation to and from my home More

by RET7550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie in service and Richard in transportation
Aug 29, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

August 26, 2022

Worse attitude. Constantly have to call to get an update. Rude service and have no manners. More

by leslietejada2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alvin Neal, Ruben Naranjo, Ted Anchondo, Matt Hwang, Robert Gillam
Aug 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We want to extend our sincerest apologies as we pride ourselves in maintaining the highest quality standards for our customers. We hope you will give us the opportunity to discuss this further. Please contact us at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

August 25, 2022

Amabilidad y profesionalismo Estoy feo on la compra Gracias x su tiempo y su calidad More

by barby.quian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos , Alvin Neal
Aug 26, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

August 25, 2022

The service is alright but wouldn’t recommend if you live around east la cuz there’s no rides back so you have to wait till your car is done or pay an Uber More

by JR830436
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Gillam
Aug 26, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

August 24, 2022

jacob was great. ..he is a new employee and I hope he stays at your dealership. Thanks Jacob. More

by CHARLESWCOLE
Recommend Dealer
Yes
Employees Worked With
jacob
Aug 25, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 24, 2022

Mala experiencia creo me vendieron un auto limon y ahora no quieren hacerse cargo de la reparación More

by ramirop38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Gillam
Aug 26, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Aug 26, 2022 -

ramirop38 responded

Just want to know what I need to do for fix all problems in my new truck

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