Puente Hills Chrysler Dodge Jeep Ram

Unfortunately my experience wasn’t good and this was the second time I had a bad experience. Not only did the dealership claim they could not find the problem with my vehicle but they are horrible with comm second time I had a bad experience. Not only did the dealership claim they could not find the problem with my vehicle but they are horrible with communication. Both occasions no one ever called to give me an update. I literally had to drive down to the dealership to get anyone to talk to me. On the second occasion I literally told them exactly what was wrong with the vehicle and it just needed a programming update. McPeak Dodge fixed the issue the first time when Puente Hills Dodge couldn’t figure it out after having my vehicle for three days. The service technician at McPeak explained exactly what it was and what to say if it happened again. Puente Hills wanted to charge me $300 to do the programming because they said there was nothing wrong with my car. I have a $100 deductible with my extended warranty. I have had my Durango for 5 years. I take great care of my car and love it. I know when here is something mechanically wrong with my car. I drive it daily and pay attention to how it responds when I drive it. My brakes were also making a very loud clicking sound when I press them as if they were sticking. It is an extremely obvious sound. Puente Hills also claimed they could not find the problem and tried to blame it on the caliper covers I had. I even told them upfront the problem started before the caliper covers were installed. I will not be returning to this dealership for any reason at all. Which is unfortunate as it is only a couple miles from my house. Instead I will drive to McPeak in Anaheim because there not only did they fix my car both times without any drama, but they literally offered to give me a ride home or give me a loaner car. If you need service done, don’t waste your time at Puente Hills Dodge. Make the drive to McPeak, it’s worth it. I did not work with Robert Gilliam as my service technician as the review listed. It was a woman whose name I do not recall. The one star listing is for her lack of communication. More

It was horrible. Maybe management changed or something, but I was not able to reach anyone to get a status on my car. My calls kept going to voicemail, and I had to p Maybe management changed or something, but I was not able to reach anyone to get a status on my car. My calls kept going to voicemail, and I had to physically come on-site just to see if my car is ready. I left my car there starting of business, and I know my car was not looked at until the very last minute and most likely was not given the time of day. I was given a half fast answer that my blind spot monitor works fine, and all was done was to clear the code. Well, I still have the same issue with my blind spot monitor. I’m an engineer, and I question the rigor of the tests that were conducted on the vehicle. And the service agent I worked with also gave me a smart remark. But these reviews or feedback don’t get taken seriously. 🤷🏻‍♂️ More

Great service, Debbie was extra helpful and went above and beyond to help me get my car up and running at the very earliest. and beyond to help me get my car up and running at the very earliest. More

Their employees are very enthusiastic,Helped me solve many problems.Thank you very much Adom many problems.Thank you very much Adom More

This my service guy was a great help and made it a wonderful experience. Perfect wonderful experience. Perfect More

Outstanding service from start to finish From Debbie my service writer to Richard who provided me with transportation to and from my home service writer to Richard who provided me with transportation to and from my home More

Worse attitude. Constantly have to call to get an update. Rude service and have no manners. Constantly have to call to get an update. Rude service and have no manners. More

Amabilidad y profesionalismo Estoy feo on la compra Gracias x su tiempo y su calidad Gracias x su tiempo y su calidad More

The service is alright but wouldn’t recommend if you live around east la cuz there’s no rides back so you have to wait till your car is done or pay an Uber around east la cuz there’s no rides back so you have to wait till your car is done or pay an Uber More

jacob was great. ..he is a new employee and I hope he stays at your dealership. Thanks Jacob. ..he is a new employee and I hope he stays at your dealership. Thanks Jacob. More