
Puente Hills Chrysler Dodge Jeep Ram
City of Industry, CA
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822 Reviews of Puente Hills Chrysler Dodge Jeep Ram
Whole day wasted. Made an appt a week in advanced. Told them I needed an oil change and my two headlights changed. Waited 5 HOURS at my appt and then they come and tel Made an appt a week in advanced. Told them I needed an oil change and my two headlights changed. Waited 5 HOURS at my appt and then they come and tell me that my headlights could not be changed bc there was no tech available to change them. Therefore, it took 5 HOURS for an oil change. Total waste of my day and very disappointed this time. Never have I had this happened at this dealer, been coming here since I bought my Challenger. Now I have to make ANOTHER appt and hopefully there will be a tech there to change my headlights…… More
Service charged us for oil change that should've been complementary. Told my husband they couldn't refund it. I tried to call the service dept. It literally took 6 calls to get someone to answer Then sen complementary. Told my husband they couldn't refund it. I tried to call the service dept. It literally took 6 calls to get someone to answer Then sent to voicemail. Called back. 2 calls for someone to answer. Sat o. Hold 6 mins to be told manager was not responding. Unacceptable. Terrible customer service. You should have info on our account showing the oil changes. Your dept should answer the phone. Your manager should communicate to his team if he will be out. Someone should be able to help your customers figure out and fix your mistakes without the run around. More
Worst customer service ever if I could give 0 stars I would. My vehicle took months to get serviced. They never answer your phone calls , they don’t respond to emails , and when they finally answer the would. My vehicle took months to get serviced. They never answer your phone calls , they don’t respond to emails , and when they finally answer they’re rude. They take forever to help you in person and the manager doesn’t even care when you bring up issues. Thank god I never have to go to this dealership again. More
Greg is the best! ! After speaking to my husband about what type of vehicle we wanted Greg did not hesitate to get what we wanted in no time. The process was easy and f ! After speaking to my husband about what type of vehicle we wanted Greg did not hesitate to get what we wanted in no time. The process was easy and fast. I couldn’t believe how amazing the service was especially Greg having everything ready. I would highly recommend this dealer and Greg has well. More
Pleased with their service. Every time I go in everyone is alwasy so friendly, kind and helpful. Every time I go in everyone is alwasy so friendly, kind and helpful. More