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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.4
821 Reviews

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

September 08, 2022

Excellent service provided by Buster and Jacob. I needed the car back quick and they were able to get the word order done and completed quickly! Brand new battery and my car was up and running. More

by Vegadude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buster, Jacob
Sep 09, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

September 08, 2022

I bring my Fiat to your dealership because of the great customer service provided by Buster and Jacob. They are friendly and always keep me updated with the work being performed on my cars. Thank you very More

by Vegadude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buster, Jacob
Sep 09, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

September 07, 2022

I prefer Puente Hills Jeep to the other dealerships I have visited. Puente Hills is fast and efficient. Making an appointment is effortless. Time is precious and Puente Hills does not take up half my day More

by todds3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie, Robert Gillam
Sep 08, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

September 07, 2022

I had my jeep liberty serviced here. Michael checked me in and he LISTENED to me. It was a great experence. My vehcile was ready when promised in fact before the promised time! Again Mic More

by kditferg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ramirez
Sep 08, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

September 06, 2022

EXCELENT SERVICE. THE GIRLS IN THE OFFICE WERE NOT IN BUT THE MANAGER OF THE SERVICE DEPPT WAS ABLE TO PROCESS MY PAYMENT. SALES PERSON HELPED ME SO MUCH. I WAS VE More

by LOU15
Recommend Dealer
Yes
Employees Worked With
Ted Anchondo
Sep 07, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

September 05, 2022

Phones were terrible to contact anyone there for the status of my truck. it took me three hours to get hold of the operator! Unacceptable! Also, my truck is 2 months old and was at the dealer for a Uco More

by gjala17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob, Robert Gillam
Sep 07, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Sep 07, 2022 -

gjala17 responded

No explanation on the phones? No explanation on the rental situation? This looks like a basic “form” letter. Jacob was very nice and I assume he’s getting his direction of talk from the higher up. You will loose valued employees if you don’t fix your issues there. I took my truck to Buena Park Dodge and got the red carpet treatment. Very refreshing.

September 01, 2022

Fast great service. Attendant was great and thorough with her work. I will be going back More

by ZAVIRA24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady
Sep 02, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 01, 2022

Good experience picking up my new Ram 1500. Staff was friendly and very helpful. Thanks More

by pedalfreek
Recommend Dealer
Yes
Employees Worked With
Matt Hwang
Sep 06, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

September 01, 2022

It was exceptionally great for my first visit because staffs were kind and had great service attitude. More

by Bietna Yoon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Sep 02, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

September 01, 2022

To contact a person to know why the car is not under my name it took 3 weeks of trying to call them More

by peter_hoba91
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
CRM department
Sep 07, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

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