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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.4
822 Reviews

17280 Gale Ave

City of Industry, CA

91748

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822 Reviews of Puente Hills Chrysler Dodge Jeep Ram

November 25, 2022

I'm still waiting for my car and it's been over a month and it still haven't got my car back since the day I purchase it More

by erobles1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Nov 28, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Dec 01, 2022 -

erobles1021 responded

This Eddie Robles im still waiting for my car is going ona month and half and still nothing.

November 24, 2022

Good costumer service but they have always problems with phones line's also parts department not on the we order. I place a order back in June now is November and we don't have any parts yet. More

by mmartinez8081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Nov 25, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

Nov 25, 2022 -

mmartinez8081 responded

Great costumes service

November 24, 2022

Was greeted right away. The service was very fast and great. I will be returning for future services. More

by cesar Hernández
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Nov 25, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

November 23, 2022

One of the best dealerships in the LA area as long as the service writer he was really helpful and polite. I will definitely recommend a dealership for everyone that has a jeep dodge and Chrysler product. More

by perfectdents
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Nov 25, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

November 23, 2022

The service was great and the turn around time was even better. Keep up the good work More

by RGBOHLKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Nov 25, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

November 18, 2022

great service as always get what i pay for parts always availible debbie helps alot More

by GENETUGBOAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
debbie, Robert Gillam
Nov 21, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

November 14, 2022

Poor Communication. Wait Time In-between Repairs Takes Too Long. Dealer Should Provide Courtesy Vehicle. More

by edsprop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
Nov 15, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

November 12, 2022

Still waiting on a part for my car. They said, it’s on back order and I’ve already been waiting 3 months for the part. Not happy with the quality of service! More

by leticia_murillo9369
Recommend Dealer
No
Employees Worked With
Robert Gillam
Nov 15, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

November 11, 2022

They charged up my battery and that was helpful. I'm still experiencing all of the problem I went in with, but the problems couldn't be duplicated at the center. I'm not documenting even with video More

by B112
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Nov 15, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

November 10, 2022

Called last minute at 9am for oil change I was in by 9:30 out before 10:30 More

by nicholasv68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan in Service
Nov 11, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

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