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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.4
822 Reviews

17280 Gale Ave

City of Industry, CA

91748

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822 Reviews of Puente Hills Chrysler Dodge Jeep Ram

December 05, 2022

This dealer is very over priced, they do not communicate with you about your vehicle. You have to inquire back with them to get status updates. Very slow service. I will not be returning to this dealer. More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie
Dec 06, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

December 04, 2022

Device could have been better. No cuminication customer took car and not knowing warranty work was never completed. Fuel odor still present. More

by HBCALEX
Recommend Dealer
No
Employees Worked With
Service dept team.
Dec 06, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

December 03, 2022

This is a great dealership. I would highly recommended it. Thanks for the great service! More

by eileenkreiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Dec 05, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

December 01, 2022

Perhaps one of the worst experiences I have ever had. I don’t understand how you have have an operational Buisness. I purchased my vehicle here back in 2019. Brought my car in for a service and after bei More

by Cmorales69862
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Tirado, Josh Story, Ruben Naranjo, Ted Anchondo, Matt Hwang, Robert Gillam, Robert Nembhard
Dec 02, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

December 01, 2022

My first time experience was great and fast. They knew what exactly I was there for More

by aguilar2395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie McGill
Dec 02, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again here at Puente Hills Chrysler Dodge Jeep Ram

December 01, 2022

Thank you guys for all your support My new car is amazing, so grateful 🙏🏻 I am very lucky 🍀 More

by GINNAMOLINA1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick , Carlos Tirado, Josh Story, Ruben Naranjo, Ted Anchondo, Matt Hwang, Robert Gillam, Robert Nembhard
Dec 02, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

November 29, 2022

Great service. Always explain everything in detail. Usually take appointments for scheduled service. Done in under two hours. More

by MONIQUE.GOMEZ21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
Nov 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

November 29, 2022

James was a pleasure to work with! He sold my wife a car and gave us a great deal. We didn’t feel pressured and he knew exactly what we were looking for. Excited to see how the car tur More

by L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales Rep - Jaime
Dec 01, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

November 29, 2022

Great customer service. Honest feedback. Diagnose issues accurately. They give you options, no pressure excellent! More

by CG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Nov 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

November 29, 2022

Provided breakdown of the service provided for the car. Answered questions I had regarding additional services and timeline of the services More

by JQUINTA1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Nov 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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