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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.4
822 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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822 Reviews of Puente Hills Chrysler Dodge Jeep Ram

January 01, 2023

this dealership is the best you can tell they really care all the employees are super nice More

by CASCO711
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Naranjo, Matt Hwang
Report | Print
Jan 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

Nov 22, 2023 -

CASCO711 responded

Worse experience ever

December 31, 2022

Service department here is by far the worst I've ever had to deal with. They need new techs and service advisor's More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan, Robert Gillam
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Jan 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry, Jason. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

December 31, 2022

Not as good as CDJR West Covina and Alhambra. I have been there for more than 10 times, but still not customer service oriented. More

by TIGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Jan 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

December 31, 2022

Dealership was very welcoming and helpful. They had plenty of stock so it made our search easier on us. More

by JACKIEALVAREZ06
Recommend Dealer
Yes
Employees Worked With
Matt Hwang
Report | Print
Jan 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

December 30, 2022

Was treated very very nice and all my problems were solved in one day thanks you More

by mperez32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jan 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

December 29, 2022

Finally got a service advisor that made me feel like I can trust and sounded like he knew what he was talking about and listened to my needs More

by victormunozss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Dec 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

December 29, 2022

You might want to call it ( THE NO SERVICE DEPARTMENT ). was not able to talk to any one ,tried to text to call gave up picked up my car took it some were else More

by aldee22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Jan 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

December 28, 2022

The service folks are extremely professional. I drive 19 miles (I have a dealership 1.5 M from my house) due to the customer service and work quality. More

by pachecco123@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Naranjo, Ted Anchondo, Matt Hwang, Robert Gillam, Robert Nembhard
Report | Print
Dec 29, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

December 28, 2022

Kept calling to get an update on my car and just got the run around. More

by fullmetaldoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Dec 30, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

December 28, 2022

Came in for an oil change appt. Waited for two and a half hours to get get my truck back More

by gb.delrosario630
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Dec 29, 2022 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

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