Puente Hills Chrysler Dodge Jeep Ram

I have to say that my recent experience with Puente Hills Chrysler Jeep has to be the worst in my over 45 years driving. It was so bad that I used it as an example of how NOT to do business at my company Chrysler Jeep has to be the worst in my over 45 years driving. It was so bad that I used it as an example of how NOT to do business at my company meeting this week. Our motto is “Service with Integrity.” My experience at your dealership was horrible service with no integrity. I brought in our 2017 Jeep Wrangler into your dealership assuming that I had an issue that would be covered under warranty. I waited 40 minutes past my appointment time to get seen. I admit that Nathan did tell me that the warranty expired a couple months ago but I left it anyway. I know now that I should have just taken it to my regular mechanic. r.gillam@puentehillscdjr.com Details Robert: I have called countless times trying to find out the status of my jeep, invoice 362772, tag 1904 without result. Extensions don't pick up and voice mails are full. I have left you numerous messages and even texted you. This the is WORST experience I have every had at a dealer. Totally unacceptable. Peter Amundson Sr. 626.664.3433 Finally, after numerous calls requesting status, Nathan told me it was an ignition module. I foolishly gave permission to repair it. The next week was filled with the usual calling with rarely a call pick up but no update. Finally, after two weeks in your shop, Nathan texted me to pick up the jeep. I told him to make sure and it was finally ready to be picked up and we waited another couple day until it was finally really ready. Upon receiving the invoice, I was astonished to see $600.00 to replace a $180 part. What a rip off! When I dropped it off, I told Nathan to replace the wiper blades, he asked me if I wanted to replace the rear too, which I agreed to. Upon picking up the vehicle I verified about the wiper blades and was told they were missed. If I would go to parts and purchase them, Nathan would install them. I proceeded to parts and purchased the blades, but the rear was back ordered. What a mess! More

Once again its Debbie McGill who helped me with my car concern.I just showed up in the dealership and she immediately get to work. During the process she called me a few times to update whats going on and concern.I just showed up in the dealership and she immediately get to work. During the process she called me a few times to update whats going on and checked all function bef they returned the car to me. Happy customer. More

I don't understand why you require an appointment for service. I easliy made my appointment through your website and getting the required parts ordered for my service was easy. I arrived on time for my service. I easliy made my appointment through your website and getting the required parts ordered for my service was easy. I arrived on time for my 9:00am appointment but no service attendants were around from 9:00am to 9:15am. If your employees take a break between 9 and 9:15, please block out this time so customers cannot book appointments during this time. The check in process was not bad and when my service attendant contacted me at 11:00am, I was excited to see my Jeep. However, he contacted me just to tell me they have not even started on my Jeep. This is truly unacceptable and again, I don't understand why an appointment is necessary when you do not have the staff to deliver on an agreed upon time. I have had similar issues with a different Jeep dealer so I am guessing this is common at your service centers. My prior vehicle services were never this disrespectfu to my time. I do hope you will appreciate what I am trying to say. Sincerely, Tony Camell More

Poor service , none of the service representatives looked like they wanted to be there . I called 4 times to get an update on my car and they said they could not give me answers , they had my jeep for a week like they wanted to be there . I called 4 times to get an update on my car and they said they could not give me answers , they had my jeep for a week already. Not to mention that they over book people for service, they should be honest if they cannot see that many people in one day. I loved coming here because it is so close to home but such a shame that they lack professionalism. More

My service appointment was on time and luckily it was completed within the time promised. completed within the time promised. More

Service department provides fast and friendly service received my car much sooner than it was expected received my car much sooner than it was expected More

Much improved from prior experience. Prompt response. Parts available. Service quickly done! Thank you for your improvements Prompt response. Parts available. Service quickly done! Thank you for your improvements More

Had a great experience at this dealership would definitely recommend to anyone looking for a new car. definitely recommend to anyone looking for a new car. More

The waiting area is not large enough for the moments when they’re super busy. they’re super busy. More

Horrible communication and bad service lied about doing a service and was hard to get ahold of them. service and was hard to get ahold of them. More