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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.4
822 Reviews

17280 Gale Ave

City of Industry, CA

91748

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822 Reviews of Puente Hills Chrysler Dodge Jeep Ram

January 31, 2023

Could'nt of chosen a better place to purchase my Jeep Gladiator. people there were very friendly and well educated and best of all spoke spanish which gave us a more confident feeling about our latino f More

by sanjosejr58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Finance, Gregorio Sales , Robert Gillam
Feb 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

January 30, 2023

The service was pretty fast, my Grand Cherokee was in and out in around 45 minutes. But unfortunatley I had to wait over an hour to pay and get my keys. This is unacceptable expecialy when there was a very More

by jerryangulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not recall her name
Feb 02, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

January 28, 2023

We were treated very good and worked with us to make sure we got exactly what we wanted. Thank you! More

by SALLYCASTANEDA59
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adom
Jan 30, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

January 28, 2023

No communication what so ever. . And the Prices are Rediculous... They never let you talk to the mechanics just some receptionist who has no clue about fixing cars. More

by bettyg3368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Feb 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

January 27, 2023

I was given Great service as always, I have no complaints at all. Will come back More

by MATT.NIEVES1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jan 30, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We want to thank you for this feedback. Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 27, 2023

Deb was a pleasure to work with. She kept me well informed and is very kind with her customers. Truly appreciated the service I received More

by Candice Van Den Berg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie in service 5 stars, Josh Story
Jan 30, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Candice, we want to thank you for this feedback. Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 25, 2023

Debbie is always extremely helpful and very responsive , she’s a people person , she’s awesome More

by CARLOS71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie , Josh Story, Ruben Naranjo, Matt Hwang, Robert Gillam, Robert Nembhard, Jesus Sepulveda, Omar Hermas, Ramon Gomez
Jan 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

January 25, 2023

Good service, mediocre communication, very hard to contact and get info from service department, extremely slow response. Other than that it’s ok More

by baronking12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jan 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for giving us the opportunity to service your vehicle! We greatly appreciate this feedback and look forward to seeing you again at Puente Hills Chrysler Dodge Jeep Ram!

January 25, 2023

Took Jeep in, got everything taken care. Then a check engine light came on and my remote start doesn’t work now. Now I’m going to need to take a back, again More

by jroses81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole
Jan 27, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Jan 27, 2023 -

jroses81 responded

I brought my Jeep back 01/27, 4 days after I took it in for service. I explained to them that the service light wasn’t on until they returned it me and that my remote start no longer worked. I was told it would need to be kept all weekend and most likely it wasn’t their fault, it was the Jeep. Now I need to take another day off from work and take it back, again Monday morning

January 23, 2023

A pleasure to deal with. Always up front and honest with excellent costumer service each time. More

by Candice Van Den Berg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Story
Jan 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you, Candice! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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