Puente Hills Chrysler Dodge Jeep Ram

Beacause of the service I received in your service dept I will never ever buy a car from you guys again. West Covina dodge is where I will conduct business from now on will never ever buy a car from you guys again. West Covina dodge is where I will conduct business from now on More

They had my car for nine days at all it was was a sensor. Don’t believe they’ve had it for that long and my car runs very rough. Don’t know what they did but I will not take it to that dealer anymore. Going Don’t believe they’ve had it for that long and my car runs very rough. Don’t know what they did but I will not take it to that dealer anymore. Going to a different Dealer very unsatisfied with this dealer the mechanic wasn’t very good or my sales service girl didn’t know what she was doing More

They fixed my RAM 2500 recall issue very well. All service staff are 5 STAR All service staff are 5 STAR More

I made a service appointment in person because I wanted to ask how the long service would take so I can plan accordingly. The car needed recalls, oil change, tire rotation and cracked windshield. The ser to ask how the long service would take so I can plan accordingly. The car needed recalls, oil change, tire rotation and cracked windshield. The service advisor wrote up the service and told me it should take one day, so he scheduled the appointment a week in advance for me to drop it off Monday morning. I never received any calls on updates of my vehicle. I had to keep calling to follow-up on the status. On Tuesday, when I got ahold of the service advisor he tells me they're backed up and work won't be performed until Thursday. Thursday, I receive no call. I had to call again to follow-up and they said it'll be ready Friday. Friday, I finally receive a call to come pick up the vehicle. Taking 4 days is fine by me but why tell me it would be done in 1 day when I'm scheduling an appointment ahead of time to avoid this? Not a single status update to let me know it would take longer? They, also, did not perform the tire rotation without letting me know. I find out reading the receipt that they couldn't locate the wheel locks. A simple phone call, I would've been able to let them know? My windshield recently cracked on it's own with no impact points going over a speed bump so I requested if they can try to file a claim with warranty. (supposedly really common occurrence on Wranglers, well documented on forums). I got no update on this and I didn't even bring it up because I knew I would get no help at all. The recalls and oil change was performed but besides that I got absolutely no service whatsoever from the service advisor. The only good interaction I had was with the shuttle driver. More

happy with the service dept service gets done it a timely manner and notified when they find things that need to be addressed timely manner and notified when they find things that need to be addressed More

This is the second time getting my vehicle serviced at this dealership and this time around I want to say without a doubt that my experience was better. My service advisor Nathan went above and beyond to this dealership and this time around I want to say without a doubt that my experience was better. My service advisor Nathan went above and beyond to assist me. He even got me out of there before the estimated time. Everything was smooth and easy, I was unsure of how a recall works but I was presently surprised. I also had an oil change done at the same time. Thank you so very much Nathan!!! More

Brian Vargas provided me with extraordinary service, very detailed explanantion. Super pleasant experience at yor service department! the waiting room is very clean. detailed explanantion. Super pleasant experience at yor service department! the waiting room is very clean. More

Bustter was great in helping me. He kept on top of things and let me know when my new radio was installed. Thanks Bustter Chuck Cole He kept on top of things and let me know when my new radio was installed. Thanks Bustter Chuck Cole More

Great customer service from Bustter and Nacho my tech. . they explain everything great service !!!!!!! Thanks again . they explain everything great service !!!!!!! Thanks again More

Laid out expectations up front and delivered on those expectations. Thanks also for being thorough and identifying a second recall. expectations. Thanks also for being thorough and identifying a second recall. More