Puente Hills Chrysler Dodge Jeep Ram

Terrible communication. Always told tomorrow, tomorrow and nothing gets done. after a week's waiting, they said no technician was available yet and not sure when it would be Always told tomorrow, tomorrow and nothing gets done. after a week's waiting, they said no technician was available yet and not sure when it would be. crazy. More

Great service department, very communicative and took care of everything that I needed done. Appreciate everything! care of everything that I needed done. Appreciate everything! More

This was my first visit. It is my goal to evaluate the performance of the dealership without letting the amount of time that it took, and the lack of supplies affect my opin It is my goal to evaluate the performance of the dealership without letting the amount of time that it took, and the lack of supplies affect my opinion. Having said that, everything went smoothly once the parts arrived. Even during the wait, true to her word, Ms. Nicole Small kept me informed which helped me make other travel arrangements. I believe the price was fair, and trust that the work met shop and industry standards. More

After having my vehicle for 11 days for an oil leak, it was determined to be a faulty oil filter. When I got my car back, it was damaged on the passenger side - like a truck slammed their door into my car was determined to be a faulty oil filter. When I got my car back, it was damaged on the passenger side - like a truck slammed their door into my car. More

Our Fleet Account there is a disaster with the average time time it takes to fix basic needs to be over 1-2 weeks which is totally unacceptible. time time it takes to fix basic needs to be over 1-2 weeks which is totally unacceptible. More

They fixed my RAM 2500 recall issue very well. All service staff are 5 STAR All service staff are 5 STAR More

They had my car for nine days at all it was was a sensor. Don’t believe they’ve had it for that long and my car runs very rough. Don’t know what they did but I will not take it to that dealer anymore. Going Don’t believe they’ve had it for that long and my car runs very rough. Don’t know what they did but I will not take it to that dealer anymore. Going to a different Dealer very unsatisfied with this dealer the mechanic wasn’t very good or my sales service girl didn’t know what she was doing More

Beacause of the service I received in your service dept I will never ever buy a car from you guys again. West Covina dodge is where I will conduct business from now on will never ever buy a car from you guys again. West Covina dodge is where I will conduct business from now on More

Absolutely amazing experience! Very friendly staff and made the whole thing’s amazing! I will be back! Very friendly staff and made the whole thing’s amazing! I will be back! More

I made a service appointment in person because I wanted to ask how the long service would take so I can plan accordingly. The car needed recalls, oil change, tire rotation and cracked windshield. The ser to ask how the long service would take so I can plan accordingly. The car needed recalls, oil change, tire rotation and cracked windshield. The service advisor wrote up the service and told me it should take one day, so he scheduled the appointment a week in advance for me to drop it off Monday morning. I never received any calls on updates of my vehicle. I had to keep calling to follow-up on the status. On Tuesday, when I got ahold of the service advisor he tells me they're backed up and work won't be performed until Thursday. Thursday, I receive no call. I had to call again to follow-up and they said it'll be ready Friday. Friday, I finally receive a call to come pick up the vehicle. Taking 4 days is fine by me but why tell me it would be done in 1 day when I'm scheduling an appointment ahead of time to avoid this? Not a single status update to let me know it would take longer? They, also, did not perform the tire rotation without letting me know. I find out reading the receipt that they couldn't locate the wheel locks. A simple phone call, I would've been able to let them know? My windshield recently cracked on it's own with no impact points going over a speed bump so I requested if they can try to file a claim with warranty. (supposedly really common occurrence on Wranglers, well documented on forums). I got no update on this and I didn't even bring it up because I knew I would get no help at all. The recalls and oil change was performed but besides that I got absolutely no service whatsoever from the service advisor. The only good interaction I had was with the shuttle driver. More