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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.4
821 Reviews

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

March 23, 2023

Terrible communication. Always told tomorrow, tomorrow and nothing gets done. after a week's waiting, they said no technician was available yet and not sure when it would be More

by pennycai21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole
Mar 27, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

March 23, 2023

Buster did an excellent job in communication and service. I would definitely come back because of Buster More

by Vegadude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buster Torres
Mar 24, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We always aim to deliver an exceptional experience to our guests, and we're glad to hear our team delivered. Please don't hesitate to reach out if there is anything else we can assist you with!

March 23, 2023

Very professional and fast service. Staff understood I needed my car back asap inspected my car as needed. Great service 👏 More

by STEPHANY0889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb
Mar 24, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Your comments keep us motivated and working hard for all our guests! At Puente Hills Chrysler Dodge Jeep Ram, we value our customers and we look forward to seeing you on your next visit. Take care!

March 23, 2023

Nicole was the person who helped me She was very good with me an she took care of my vehicle and she was always updating me as she promised Thank you Nicole More

by ammar_al_massri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole , Robert Gillam
Mar 24, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again here at Puente Hills Chrysler Dodge Jeep Ram

March 23, 2023

Thank you so much for helping me out that day. I was out in and my car I was walking down. I had a car AAA you guys helped me out so much. I thank you very much. More

by star2b005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Mar 24, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

March 21, 2023

Great service department, very communicative and took care of everything that I needed done. Appreciate everything! More

by jlamb5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael , Robert Gillam
Mar 22, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again here at Puente Hills Chrysler Dodge Jeep Ram

March 21, 2023

After having my vehicle for 11 days for an oil leak, it was determined to be a faulty oil filter. When I got my car back, it was damaged on the passenger side - like a truck slammed their door into my car More

by cjchardonnay
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie McGill
Mar 24, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for taking the time to leave a review. I am so sorry to hear about your experience. We pride ourselves on offering the highest level of service and hope you will consider discussing this matter further. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

March 21, 2023

This was my first visit. It is my goal to evaluate the performance of the dealership without letting the amount of time that it took, and the lack of supplies affect my opin More

by ARFIELD.DAVIS7
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Small, Robert Gillam
Mar 22, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

March 19, 2023

Our Fleet Account there is a disaster with the average time time it takes to fix basic needs to be over 1-2 weeks which is totally unacceptible. More

by activenterprisesllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Mar 21, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

March 18, 2023

Absolutely amazing experience! Very friendly staff and made the whole thing’s amazing! I will be back! More

by danielleaaa3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hwang, Jesus Sepulveda, Omar Hermas, Ramon Gomez
Mar 20, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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