Puente Hills Chrysler Dodge Jeep Ram

The responses to my questions were adequate. The service provided was timely and issue noted was communicated to me which was on warranty. I appreciated the time the service member took in looki The service provided was timely and issue noted was communicated to me which was on warranty. I appreciated the time the service member took in looking up whether the issue found was covered by warranty. More

I made an appointment to get my alignment checked. Dropped my car off in the morning. At 330, after all day of waiting, I get a call saying the alignment machine was broken and need to reschedule my Dropped my car off in the morning. At 330, after all day of waiting, I get a call saying the alignment machine was broken and need to reschedule my appointment. Needless to say I was incredibly annoyed. Did They not know the machine was broken in the morning when I dropped my jeep off? Why did it take all day for them to tell me? It was literally my only day off that week and I didn’t have my car, nor was it fixed. I’m not happy. More

No consideration for my time. Took about 10-15 minutes to be acknowledged and fill out my paperwork when there was only 1 car in front. My truck was sitting outside for 15 minutes Took about 10-15 minutes to be acknowledged and fill out my paperwork when there was only 1 car in front. My truck was sitting outside for 15 minutes after my service was complete and I didn’t get my paperwork or keys until I had to go outside and ask if I could leave. My service advisor had no clue what was the cost for my oil change and quoted me $120 and said that they would adjust it if it was different. I paid $110 dollars for an oil change after they completed the service so I had no choice of going elsewhere. I paid $80 4 months prior. More

Dealership is very unorganized. there is no communication within the the staff. Customer service is lacking at the cashier office there is no communication within the the staff. Customer service is lacking at the cashier office More

Great service, took me in as a walk in and it took no time at all time at all More

Started ewit Intenet Sales and was very wasy to set up a time to see and test drive vehicle. Sales Manager then came and explained the add-ons that were already placed on vehicle. I disputed these additiona time to see and test drive vehicle. Sales Manager then came and explained the add-ons that were already placed on vehicle. I disputed these additional charges and he wasable to reduce them by 50%, Not great, but beter than full price. Finance manage was amazing! Efficient and professional. More

Terrible communication. Always told tomorrow, tomorrow and nothing gets done. after a week's waiting, they said no technician was available yet and not sure when it would be Always told tomorrow, tomorrow and nothing gets done. after a week's waiting, they said no technician was available yet and not sure when it would be. crazy. More

Nicole was the person who helped me She was very good with me an she took care of my vehicle and she was always updating me as she promised Thank you Nicole with me an she took care of my vehicle and she was always updating me as she promised Thank you Nicole More

Ramón was great, he listen and help me find what me and my family needed. Thank you so much! my family needed. Thank you so much! More

Thank you so much for helping me out that day. I was out in and my car I was walking down. I had a car AAA you guys helped me out so much. I thank you very much. I was out in and my car I was walking down. I had a car AAA you guys helped me out so much. I thank you very much. More