Puente Hills Chrysler Dodge Jeep Ram
City of Industry, CA
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818 Reviews of Puente Hills Chrysler Dodge Jeep Ram
Well today is 5 May I do not have any ideal if I even on the car finding out today 15 days later I really don’t know what to say other than I’m confused and I’m waiting for them to take my car in my drivewa the car finding out today 15 days later I really don’t know what to say other than I’m confused and I’m waiting for them to take my car in my driveway any second More
Ramon was nice but I’m so disappointed in the customer service here. We were promised a car detail because the brand new car we purchased was dirty on delivery and a tank of gas in exchange for them to be service here. We were promised a car detail because the brand new car we purchased was dirty on delivery and a tank of gas in exchange for them to be able to fill out our survey to ensure they got a good score. The day I went in for them to replace a part and for the survey, they filled out the survey within minutes of me being there to ensure they got what they needed from me. When it came down to the things I needed, they were no longer concerned. I ended up waiting more than 2 hours for them to replace a part that could’ve been done in less than 30 minutes. I called our salesman to express my frustration and he apologized over and over. He promised to call me the moment he got to the office and assured he would make things right. Almost a week later, he still hasn’t called. This dealership doesn’t care about its customers and will clearly say whatever they need to ensure a good survey. I wont buy from them ever again and I definitely won’t be recommending them to any family or friends! More