Puente Hills Chrysler Dodge Jeep Ram

Bad service bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad More

I took my jeep in on Saturday morning at 7am for a manufacture recall, thinking I will get the truck back by that same morning. Was informed that there are two additional recalls on the truck. I did manufacture recall, thinking I will get the truck back by that same morning. Was informed that there are two additional recalls on the truck. I did not get my truck back until Thursday evening and still had to dish out 800.00 out of pocket. Nicole was very apologetic. But the time to get my truck back was way to long. More

Vehicle had an issue with the 'smart window' feature. Either the window would not fully close or open on its own, and at times the window motor would continue to actuate while driving or when the vehicl Either the window would not fully close or open on its own, and at times the window motor would continue to actuate while driving or when the vehicle was fully turned off. Initial diagnosis was on January 24, 2023 and it was finally fixed on March 22, 2023. Had to bring the vehicle in on four different occasions. First two times, they kept the vehicle for an entire week, each time. After each visit, they claimed that it was fixed. After the second full week visit, the window wasn't operating correctly within an hour after I picked it up. I even sent the service manager and the service advisor a video of the issue. Didn't receive any return call about this and we had to call two days later. During the first visit, they called me back and told me that they had to order two parts. I was told that one part was out-of-state and would take up to 15 days to receive. The service advisor offered me the opportunity to expedite the shipment (3-5 days), but I would have to pay $30! I let him know that my vehicle was still under warranty. I wasn't given a good answer as to why this was their protocol. In the end, I wasn't charged the $30, but why even mention that to the customer, especially if the car is supposed to be under warranty? By the way, I was also told that they wouldn't be able to offer me a courtesy/rental car. Why not? Gave the service department an opportunity, but finally had to leave a voice message for the General Manager and the Service Manager. Robert Gillam eventually called back and asked us to bring the vehicle in so that he could see what's going on. We brought it in that third time and they had to order a third part, but it would take a couple of days. We told Robert the most inconvenient part of this whole thing was not having our vehicle for so many days, and multiple weekends. Overall, we didn't have the vehicle for three weekends. One of the biggest frustrations, other than the amount of time this took to get resolved, was the LACK of communication. I received one text during the first visit to let me know my vehicle was ready to be picked up, as well as one call regarding the ordering of the initial parts. All calls made to the dealership after that just to find out the status on our vehicle were NEVER returned...at any time. It seemed more like avoidance. I get that the service department is busy, but for a customer that has already left their vehicle for multiple weeks...don't we deserve at least a call back??? I drove to the dealership on two occasions because calls weren't being returned. Needless to say, communication by the Service Department was very poor. The bottom line for me is that it should never get to the point where the General Manager has to be contacted for a service call. I feel we gave the Service Department ample opportunities to try to resolve this on their own, to the lack of communication, to not seeing if they can offer a courtesy/replacement car, and finally, to the fact that they couldn't resolve this, something needed to be done. I'm hoping that their service department can make some of these changes that makes the experience a better one for the customer. Fortunately, it seems to be resolved now and am hoping we have no future issues. More

not responsive. Said would get back to me but never called. Gave wrong expectation of delivery date. Took too long for the work performed. The car was delivered in a Said would get back to me but never called. Gave wrong expectation of delivery date. Took too long for the work performed. The car was delivered in a dirty condition. It took more than three weeks to deliver for a diagnosis that they already did in the first week. More

I have never had a worst experience getting my car serviced then I have at Puente hills dodge jeep Chrysler. serviced then I have at Puente hills dodge jeep Chrysler. More

Awsome service and fast very helpful and I am very have happy with my service. happy with my service. More

Your service writer Debbie did an excellent job of explaining the issues and following up promptly. She is an outstanding employee. explaining the issues and following up promptly. She is an outstanding employee. More

Best Place To Make A Great Decision To Own Your First Use Vehicle .Thank You .Ruben Navarrete Use Vehicle .Thank You .Ruben Navarrete More

They couldn’t find the problem. The rough idle is obvious, it has something to do with the fuel system, so I paid for a fuel injection treatment to avoid paying the diagnostic fee. The rough idle is obvious, it has something to do with the fuel system, so I paid for a fuel injection treatment to avoid paying the diagnostic fee. They didn’t wash my car and returned it to me, dirty. More

Made an appointment and 4 hours after having the car they called to state that they would not be able to diagnose the car for another 4 days. What is the point of the appointment then?? called to state that they would not be able to diagnose the car for another 4 days. What is the point of the appointment then?? More