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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.6
818 Reviews

17280 Gale Ave

City of Industry, CA

91748

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818 Reviews of Puente Hills Chrysler Dodge Jeep Ram

April 12, 2023

Awsome service and fast very helpful and I am very have happy with my service. More

by Priscilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Apr 13, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello Priscilla, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

April 12, 2023

not responsive. Said would get back to me but never called. Gave wrong expectation of delivery date. Took too long for the work performed. The car was delivered in a More

by PARIES127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
michael
Apr 17, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

April 12, 2023

I have never had a worst experience getting my car serviced then I have at Puente hills dodge jeep Chrysler. More

by mcwmichaelwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole, Robert Gillam
Apr 14, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. I sincerely apologize for any difficulties and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

April 11, 2023

Best Place To Make A Great Decision To Own Your First Use Vehicle .Thank You .Ruben Navarrete More

by ruben323nava
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto , Josh Story, Ruben Naranjo, Matt Hwang, Robert Gillam, Robert Nembhard, Jesus Sepulveda, Omar Hermas, Ramon Gomez
Apr 12, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

April 11, 2023

They couldn’t find the problem. The rough idle is obvious, it has something to do with the fuel system, so I paid for a fuel injection treatment to avoid paying the diagnostic fee. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
Apr 14, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

April 10, 2023

Made an appointment and 4 hours after having the car they called to state that they would not be able to diagnose the car for another 4 days. What is the point of the appointment then?? More

by Denisse
Recommend Dealer
No
Employees Worked With
Robert Gillam
Apr 11, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hi there, I'm sad to hear that things didn't go as you expected. This is not by any means reflective of our standards of service and customer satisfaction. I'd like to hear all your concerns and solve any other pending issues that you may have. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

April 10, 2023

Your service writer Debbie did an excellent job of explaining the issues and following up promptly. She is an outstanding employee. More

by simonoff354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Story, Ruben Naranjo, Robert Gillam, Robert Nembhard
Apr 12, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

April 08, 2023

Took care of all my concerns and listened to me, Comfortable waiting room, I would recommend this dealership More

by k.camarena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Apr 10, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

April 08, 2023

Service department area had lots of vehicles parked at the check in area very tight area to pull in More

by crazyhorse11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Naranjo, Robert Gillam, Robert Nembhard
Apr 10, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for giving us your valuable feedback, it helps us get better. It's great to know that our customers are loving their experience here at Puente Hills Chrysler Dodge Jeep Ram. Please do recommend us to your friends and family!

April 07, 2023

I took my car to them to check a problem with the car shaking driving after 60mph and oil change, and they said they didn't have the parts to fix it, and they gave me the car with the engine light on, an More

by info@arellanollc.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Story, Ruben Naranjo, Matt Hwang, Robert Gillam, Robert Nembhard, Jesus Sepulveda, Omar Hermas, Ramon Gomez
Apr 11, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

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