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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.5
821 Reviews

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

April 24, 2023

Brian’s is an awesome service advisor. He was very diligent in telling me about my vehicle. I will be going back for his service! Go see Brian for your car needs! More

by DEBORAH.FERNANDEZ12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Vargas
Apr 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

April 24, 2023

Muy amables profesionales buena atención al cliente,buen ambiente de trabajo ,contestaron bien mis preguntas. More

by chachalaco1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Apr 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your experience went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

April 21, 2023

Service writer is a liar and never returns calls. Never updates when asked or says. More

by matthew.gamez05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Ramirez.
Apr 24, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Apr 24, 2023 -

matthew.gamez05 responded

If you can give me a call at 626-606-6861. Thank you.

April 20, 2023

Service was quick and efficient, Brian Vargas notates all issues that is mentioned and takes initiative also assures that my vehicle concerns will be taken care of. I did not purchase my vehicle at this dea More

by BRIANNE.C01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Vargas
Apr 21, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

April 19, 2023

Service was quick and very helpful. Would really recommend and would also take my vehicle back for service. More

by tarheel7633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Apr 20, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again here at Puente Hills Chrysler Dodge Jeep Ram

April 19, 2023

Oil change and rotation took 2. 5 hours. At drop off, I was given 90 minutes as estimate. The back-up was due to long wait for rotation tech. More

by kccoggins
Service Time
Recommend Dealer
No
Employees Worked With
Unknown
Apr 21, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Apr 21, 2023 -

kccoggins responded

No need for further discussion. One other item- all four tires set to 40 psi even though the door placard reads 36.

April 19, 2023

Great job and quick great service great job great customer service will be back soon More

by USBLA2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Apr 21, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

April 16, 2023

We had a Great experience! The Process was easy and pleasant! Great staff at Puente Hills Jeep. More

by CARIAS623
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime , Matt Hwang, Jesus Sepulveda, Omar Hermas, Ramon Gomez
Apr 17, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your experience went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

April 16, 2023

Buster was great and friendly just tgat tge tech tell him I need new cabin filter and just replace 30000 miles ago that makes me feel very uncomfortable. Why would tech say this did they not replace before I More

by BUDDY2469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Apr 17, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. We appreciate the comments and they help us get better! See you soon!

April 14, 2023

Love it. Very professional in every phase of service and quality of communication with customer More

by scobo91745
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Apr 17, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

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