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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.5
821 Reviews

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

May 02, 2023

Debbie in service is awesome. She’s so helpful and attentive. Would highly recommend. Even thinking of getting a Jeep next as a referral. More

by dflorendo115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie mcgill
May 04, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

May 02, 2023

dealer. hold my jeep 3-1/2 weeks not repaired very dissapoonted im not coming back More

by ernesto777madrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
May 04, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 01, 2023

If I can give it a 0 star I would… it took 4 months to get my engine replaced. There were no updates for my car unless i called. Every time I called no one would answer. They did not refund my money after More

by KO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bustter Torres, Robert Gillam
May 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 04, 2023 -

KO responded

There’s nothing you can do to better the service unfortunately. My husband paid someone to take a look at our car after the light went on. Happens to be your service department forgot to plug a wire back up. My car was giving a “fuel cap” light.

May 01, 2023

Good communication with Michael. He reviewed my previous service record and knowing what I need to do and not to do for now. It saves me time and cost. Thanks Michael. More

by hungchi1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael , Robert Gillam
May 02, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

April 29, 2023

Good communication Michael is the best service adviser best dealership in town thank you for all the good work. More

by Nacho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
May 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

April 28, 2023

Best service in the area by far. Always good to me and take care of my vehicles More

by 03SCMACH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Story, Robert Gillam
May 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

April 28, 2023

Weren’t clear about time frame of inspection would take so we went elsewhere unfortunately More

by robertcarranza
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debra
May 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

April 28, 2023

Debbie did a great job, she called me to advise me on a few recommendations. Her customer service was outstanding. More

by hugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
May 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

April 28, 2023

Very poor communication nobody answers your phone A lack of knowledgment from everybody that worked there. More

by gflm2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
May 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

April 26, 2023

The service excellent. Cashier was courteous and efficient. Work was completed in a timely manner. Thank you. More

by BJTFC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Vargas
Apr 27, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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