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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.7
815 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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815 Reviews of Puente Hills Chrysler Dodge Jeep Ram

April 28, 2023

Weren’t clear about time frame of inspection would take so we went elsewhere unfortunately More

by robertcarranza
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debra
Report | Print
May 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful
April 28, 2023

Debbie did a great job, she called me to advise me on a few recommendations. Her customer service was outstanding. More

by hugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
Report | Print
May 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

Helpful
April 27, 2023

Best service in the area by far. Always good to me and take care of my vehicles More

by 03SCMACH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Story, Robert Gillam
Report | Print
May 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Helpful
April 26, 2023

The service excellent. Cashier was courteous and efficient. Work was completed in a timely manner. Thank you. More

by BJTFC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Vargas
Report | Print
Apr 27, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Helpful
April 24, 2023

Muy amables profesionales buena atención al cliente,buen ambiente de trabajo ,contestaron bien mis preguntas. More

by chachalaco1211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Apr 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your experience went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Helpful
April 24, 2023

Brian’s is an awesome service advisor. He was very diligent in telling me about my vehicle. I will be going back for his service! Go see Brian for your car needs! More

by DEBORAH.FERNANDEZ12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Vargas
Report | Print
Apr 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

Helpful
April 21, 2023

Service writer is a liar and never returns calls. Never updates when asked or says. More

by matthew.gamez05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Ramirez.
Report | Print
Apr 24, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Apr 24, 2023 -

matthew.gamez05 responded

If you can give me a call at 626-606-6861. Thank you.

Helpful
April 20, 2023

Service was quick and efficient, Brian Vargas notates all issues that is mentioned and takes initiative also assures that my vehicle concerns will be taken care of. I did not purchase my vehicle at this dea More

by BRIANNE.C01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Vargas
Report | Print
Apr 21, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

Helpful
April 19, 2023

Great job and quick great service great job great customer service will be back soon More

by USBLA2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Apr 21, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

Helpful
April 19, 2023

Oil change and rotation took 2. 5 hours. At drop off, I was given 90 minutes as estimate. The back-up was due to long wait for rotation tech. More

by kccoggins
Service Time
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Apr 21, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Apr 21, 2023 -

kccoggins responded

No need for further discussion. One other item- all four tires set to 40 psi even though the door placard reads 36.

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