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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.5
821 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

May 08, 2023

Price on the phone was very different from price given in person. 30 min wait to even be spoken too. More

by MELISSA.M.G.93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The lady
Report | Print
May 09, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 08, 2023

Dissatisfaction Upset headaches letdown unfulfilled bummer waste of time frustration unhelpful anger abandonment unaccommodating disappointment zero communication More

by cast.jesus123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
May 09, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 06, 2023

Poor commutation does not answer calls or get back with customer. Truck spent three weeks waiting on parts. Didn't inform me that all recalls weren't finished. Worst experience. More

by JEREZC23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
May 09, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence at our business, and I hope you will give us the opportunity to make this right. When you have a moment please contact me directly. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 06, 2023

Very courteous staff service and speed! I would definitely start bringing my jeep here for service. More

by socaljo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
Report | Print
May 08, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

May 04, 2023

Working fast, staff are very helpful Help me saving time Although I have No appointment made More

by lun809809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
May 05, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for the review, we truly appreciate it when our customers take the time to leave a note about us! We are glad you experienced our world-class service, and hope to see you again!

May 03, 2023

The dealership was very clean and organized. The staff was friendly, professional and helpful. I felt comfortable leaving my car there at the dealership. More

by Thaiese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramirez , Robert Gillam
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May 04, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words, Thaiese! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

May 03, 2023

Poor communication. Did not call when the car service was done. In addition, did not complete all services requested. More

by JUSTINOCHOA310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
May 05, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 03, 2023

Service was great and got the car i wanted loved it thank you very much. More

by soniag0787
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hwang, Jesus Sepulveda, Omar Hermas, Ramon Gomez
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May 04, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

May 03, 2023

Fast helpful very commutative thee best service rep I have ever received from this dealership More

by BELINDAPEREZ19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Im sorry i dont remember her name
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May 05, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

May 03, 2023

My vehicle was in for 2 weeks with no action and no communication. Terrible experience. More

by Elborrego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bustter Torres
Report | Print
May 05, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

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