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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.7
815 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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815 Reviews of Puente Hills Chrysler Dodge Jeep Ram

May 03, 2023

Service was great and got the car i wanted loved it thank you very much. More

by soniag0787
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hwang, Jesus Sepulveda, Omar Hermas, Ramon Gomez
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May 04, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

Helpful
May 03, 2023

Fast helpful very commutative thee best service rep I have ever received from this dealership More

by BELINDAPEREZ19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Im sorry i dont remember her name
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May 05, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

Helpful
May 03, 2023

My vehicle was in for 2 weeks with no action and no communication. Terrible experience. More

by Elborrego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bustter Torres
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May 05, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful
May 03, 2023

Poor communication. Did not call when the car service was done. In addition, did not complete all services requested. More

by JUSTINOCHOA310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
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May 05, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful
May 02, 2023

Debbie in service is awesome. She’s so helpful and attentive. Would highly recommend. Even thinking of getting a Jeep next as a referral. More

by dflorendo115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie mcgill
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May 04, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

Helpful
May 02, 2023

dealer. hold my jeep 3-1/2 weeks not repaired very dissapoonted im not coming back More

by ernesto777madrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
May 04, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful 1
May 01, 2023

If I can give it a 0 star I would… it took 4 months to get my engine replaced. There were no updates for my car unless i called. Every time I called no one would answer. They did not refund my money after More

by KO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bustter Torres, Robert Gillam
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May 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are very concerned by this review, and hope you will provide us with the opportunity to learn more about your experience. Please call us when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 03, 2023 -

KO responded

There’s nothing you can do to better the service unfortunately. My husband paid someone to take a look at our car after the light went on. Happens to be your service department forgot to plug a wire back up. My car was giving a “fuel cap” light.

Helpful
May 01, 2023

Good communication with Michael. He reviewed my previous service record and knowing what I need to do and not to do for now. It saves me time and cost. Thanks Michael. More

by hungchi1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael , Robert Gillam
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May 02, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

Helpful
April 29, 2023

Good communication Michael is the best service adviser best dealership in town thank you for all the good work. More

by Nacho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
May 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Helpful
April 28, 2023

Very poor communication nobody answers your phone A lack of knowledgment from everybody that worked there. More

by gflm2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
May 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

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