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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

2.7
826 Reviews

17280 Gale Ave

City of Industry, CA

91748

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826 Reviews of Puente Hills Chrysler Dodge Jeep Ram

May 18, 2023

Nice work and great experience with all of the people who work in this place More

by antoniochavez72.ac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hwang
May 19, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

May 17, 2023

Nicole was outstanding very attentive and helpful. She provided quick service and a callback as soon as repairs were completed. More

by EMANUEL.SERVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
May 18, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

May 17, 2023

It is unfortunate but the service at this dealer is terrible. It’s a revolving door from service personnel to service manager. Prices change from one day to another. It’s like chickens running aroun More

by eraigosagray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
You need to update your site.
May 19, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 16, 2023

First the dealer quoted me just under $62K for a new car. Made an offer and they said they would get back to me. Never did. Called and they said the car was sold. Did online chat and verified vehicle was sti More

by andynetweb
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Robert Nembhard
May 19, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

While we appreciate your feedback, we’re sorry if your experience as a whole could have been better. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 13, 2023

Debbie was great she was very friendly and very informative 👍 she made sure I was satisfied More

by MELISSA.CEE08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
May 15, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

May 13, 2023

Brian at the service department was great! Very courteous, friendly and informative. The courtesy driver was excellent as well! More

by brenda1lee2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
May 15, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

May 12, 2023

I don’t recommend this dealer to any customer bad service, service manager that worse More

by eolivero123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Story
May 16, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 12, 2023

Had a free oil change and tried to charge me. Buster the manager is horrible, has horrible customer service skills should be talked to. If it’s free and Letter states it’s free there should be no More

by celiagarcia46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buster service manager-horrible , Robert Gillam
May 16, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 12, 2023

You guys have always been honest about what my vehicle needs, great service, thank you. More

by Annmarierod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
May 15, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

May 12, 2023

Service was good. Communication could have been better. Courtesy driver was great. Overall I was satisfied at the end of the day. More

by matthew.gamez05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier, Michael Ramirez , Robert Gillam
May 16, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your valuable feedback with us, both positive and constructive. We are glad you were satisfied with your experience as a whole, thank you.

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