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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.7
815 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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815 Reviews of Puente Hills Chrysler Dodge Jeep Ram

May 11, 2023

Best service I've ever recieved! Bryan is a great service advisor and I would definitely go back to this CDJR location again! Keep up the great work Bryan! More

by GUSTAVOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Vargas
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May 12, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

Helpful
May 11, 2023

I made an appointment online and received an email conformation- when I visited the dealership at the appointment time I was told everyone was gone for the day - what's the point of making an appointm More

by ALLBUENO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
May 16, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful
May 10, 2023

Great job guys. My truck is running like new. You all went well above my expectations. I will not take my truck anywhere else. More

by GET1BILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deborah in service is amazing , Josh Story, Ruben Naranjo, Matt Hwang, Robert Gillam, Robert Nembhard, Jesus Sepulveda, Omar Hermas, Ramon Gomez
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May 11, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Helpful
May 09, 2023

I always take my Jeep to this dealership. I never had a problem with you guys. Everyone is friendly and helpful. More

by 68CHOOKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
May 10, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

Helpful
May 08, 2023

Dissatisfaction Upset headaches letdown unfulfilled bummer waste of time frustration unhelpful anger abandonment unaccommodating disappointment zero communication More

by cast.jesus123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
May 09, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful
May 08, 2023

Price on the phone was very different from price given in person. 30 min wait to even be spoken too. More

by MELISSA.M.G.93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The lady
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May 09, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful
May 06, 2023

Very courteous staff service and speed! I would definitely start bringing my jeep here for service. More

by socaljo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
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May 08, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

Helpful
May 06, 2023

Poor commutation does not answer calls or get back with customer. Truck spent three weeks waiting on parts. Didn't inform me that all recalls weren't finished. Worst experience. More

by JEREZC23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
May 09, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for your comments. I’m sorry to hear about your experience. This is definitely not a usual occurrence at our business, and I hope you will give us the opportunity to make this right. When you have a moment please contact me directly. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Helpful
May 04, 2023

Working fast, staff are very helpful Help me saving time Although I have No appointment made More

by lun809809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
May 05, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for the review, we truly appreciate it when our customers take the time to leave a note about us! We are glad you experienced our world-class service, and hope to see you again!

Helpful
May 03, 2023

The dealership was very clean and organized. The staff was friendly, professional and helpful. I felt comfortable leaving my car there at the dealership. More

by Thaiese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ramirez , Robert Gillam
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May 04, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words, Thaiese! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

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