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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.5
821 Reviews

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

May 19, 2023

Already have an issue with vehicle on the first in my possession. Have spent 3 days at the service department. Still not fixed. I am a bit frustrated. Can't run the air or heater without the car jerki More

by kimace69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario, is awesome!! Bustter is doing his best, but I need this resolved already. , Matt Hwang, Jesus Sepulveda, Omar Hermas, Ramon Gomez
May 22, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services.

May 18, 2023

Nice work and great experience with all of the people who work in this place More

by antoniochavez72.ac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hwang
May 19, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

May 18, 2023

Me encanta el servicio todos son amables y sr. Torrez siempre lo busco para que me atienda y es una persona muy dedicada en su trabajo siempre me ayuda con todo lo mejor que es para mi además el m More

by ANNAMGUTIERREZ60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sr. Torrez
May 19, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

May 18, 2023

the salesman who helped me was very informative and knowledgeable other than the hiccup with the financial department the transaction went relatively smooth More

by DEVINJCTAYLOR
Recommend Dealer
Yes
Employees Worked With
Omar Hermas
May 19, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

May 18, 2023

Great service & friendly staff. I went for an oil change & tire rotation & didn’t take long! More

by a_ruiz616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
May 19, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

May 17, 2023

Nicole was outstanding very attentive and helpful. She provided quick service and a callback as soon as repairs were completed. More

by EMANUEL.SERVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
May 18, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

May 17, 2023

It is unfortunate but the service at this dealer is terrible. It’s a revolving door from service personnel to service manager. Prices change from one day to another. It’s like chickens running aroun More

by eraigosagray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
You need to update your site.
May 19, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 16, 2023

First the dealer quoted me just under $62K for a new car. Made an offer and they said they would get back to me. Never did. Called and they said the car was sold. Did online chat and verified vehicle was sti More

by andynetweb
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Robert Nembhard
May 19, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

While we appreciate your feedback, we’re sorry if your experience as a whole could have been better. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 13, 2023

Debbie was great she was very friendly and very informative 👍 she made sure I was satisfied More

by MELISSA.CEE08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
May 15, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

May 13, 2023

Brian at the service department was great! Very courteous, friendly and informative. The courtesy driver was excellent as well! More

by brenda1lee2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
May 15, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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