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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

2.7
826 Reviews

17280 Gale Ave

City of Industry, CA

91748

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826 Reviews of Puente Hills Chrysler Dodge Jeep Ram

May 26, 2023

Omar was great he helped me from start to finish in getting me a car ..I will definitely recommend him to others .. More

by deeannlara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy , Omar Hermas, Ramon Gomez
May 30, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words! We look forward to seeing you again here at Puente Hills Chrysler Dodge Jeep Ram

May 26, 2023

The guy that help me out said he was going to contact me to fix my car 2 things that under warranty my car is leaking oil and water and it’s been 3 weeks and he never called me for that reason I’m not happy More

by EDDIEVELASQUEZ69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
May 30, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Jun 01, 2023 -

EDDIEVELASQUEZ69 responded

Hi Josh thank you for replying to my review comments …. FYI it’s now the 31st of May I took my car in for service on the 6th of May well over three weeks I have not gotten a call for my Jeep to be serviced my Jeep’s issues are covered under Max Care contract not sure why my car wasn’t taken cared of that same day or with in that week leaking oil and water might ruin the engine in its entirety.. Josh what is the problem why haven’t I been contacted to take my jeep in what’s taking so long???? Can you please take care of this issue and have my jeep serviced and Action be taken I really appreciate the help sir….

May 25, 2023

Took my car for service on 5/15. Didn’t get it back a week later. They said they didn’t have workers. It was an expensive fix for keeping my car for a whole week More

by FABILALO1533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
May 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 25, 2023

Worse dealership around. The staff know nothing. This dealership is only trying to rob you. They treats the customers with the most disrespect and think it’s a joke. I hope t More

by CORINA.ALMANZAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Buster Deborah no stars
May 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 24, 2023

The worst dealership I have ever tried to deal with. No loaner/ rental vehicle for warranty or recall work. Vehicle sits for 3 days before even being touched. Cap left off coolant reservoir. Dealership More

by BAGEDWAGON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael, Josh Story, Robert Gillam
May 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 25, 2023 -

BAGEDWAGON responded

Thank you for responding faster then my truck has gotten fixed, but on the other hand I have left you (Josh Story) multiple messages and every time I have called you you are never there! The only response I have gotten, was from your service manager. So for you to say you want to speak with me is total BS.

May 24, 2023

Service was great,truck is running good after they worked on some electrical issues it had More

by Lui22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
May 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

May 24, 2023

Trying to move forward from a really bad experience and small things that mean a lot still linger through. The radio is giving me problems, the A/C is turning on and off whenever it pleases, tire pressure More

by posada197313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabriel sales
May 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly sorry to hear about your frustrations. Will you please give us a call when you have a moment so we can learn more about your experience? We'd love to use any additional feedback you have to improve our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 25, 2023 -

posada197313 responded

Hello Josh, I have sent you a couple of emails and voicemails in the past and you’ve never answered them.

May 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

please email me at j.story@puentehillscdjr.com also let me know your address so i can check junk mail just incase. thank you

May 26, 2023 -

posada197313 responded

Hello Josh, I called the number a couple of times and says “the person at this extension is unavailable”…

May 24, 2023

Very professional and their customer service was helpful and very courteous would recommend them to my friends too! Thanks More

by bluearc98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Naranjo, Robert Gillam, Robert Nembhard
May 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

May 22, 2023

The service department was great, my service writer Nicole, was awesome, but the facility desperately needs a remodel. More

by CESMAN63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
May 23, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for the review, we truly appreciate it when our customers take the time to leave a note about us! We are glad you experienced our world-class service, and hope to see you again!

May 22, 2023

The best service I’ve had in a while I really appreciate the hard work and care they made me feel. More

by lunaraymond21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
May 23, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

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