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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.5
821 Reviews

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

May 24, 2023

Service was great,truck is running good after they worked on some electrical issues it had More

by Lui22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
May 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad we could be of service to you! We are always more than happy to assist you if anything else comes up. We hope you have a great day!

May 24, 2023

Very professional and their customer service was helpful and very courteous would recommend them to my friends too! Thanks More

by bluearc98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Naranjo, Robert Gillam, Robert Nembhard
May 25, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

May 22, 2023

The service department was great, my service writer Nicole, was awesome, but the facility desperately needs a remodel. More

by CESMAN63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
May 23, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for the review, we truly appreciate it when our customers take the time to leave a note about us! We are glad you experienced our world-class service, and hope to see you again!

May 22, 2023

Service adviser Mike Ramirez is very attentive to the customer's needs and is respectful of the customer's time. More

by CLEMENT.HODGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ramirez
May 23, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

May 22, 2023

From my experience the customer service was great. I waited for a advisor and didn’t have to go and look for one once’s I arrived. More

by ponce.esme83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
222 Bustter Torres
May 23, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for giving us your valuable feedback. It's great to know that our customers are loving their experience here at Puente Hills Chrysler Dodge Jeep Ram. Please do recommend us to your friends and family!

May 22, 2023

The best service I’ve had in a while I really appreciate the hard work and care they made me feel. More

by lunaraymond21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
May 23, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

May 21, 2023

I am glad that I do not have to ever again stop at this dealership due to their horrible and unorganized service department. The service department lacks on how to attend to customers. I am aware that th More

by motamayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Story, Ruben Naranjo, Matt Hwang, Robert Gillam, Robert Nembhard, Jesus Sepulveda, Omar Hermas, Ramon Gomez
May 23, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 21, 2023

service was terrible, but it is worse now. Their main problem is Zero,0, None, No. Communication. whatsoever. if you say you will call, please call, he did not. it's not even worth it for a More

by DMLEON31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
May 23, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 20, 2023

Still waiting to hear from Dealer to fix issues with Car. Not Happy at all. More

by gerafrontera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gabriel
May 23, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

May 20, 2023

Guys at the office are awesome. .. Its calling in... You get prompted twice and the call hangs up... Your lucky if you get them on the first call... Fix your calling system... Your o More

by richard@meganracing.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian is dope as xxxx, Robert Gillam
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