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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.3
821 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

June 12, 2023

Poor service, long delays, unorganized , and making me the customer run back and forth from service to cashier for document is not my job. More

by raifbookings777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Story, Ruben Naranjo, Matt Hwang, Robert Gillam, Robert Nembhard, Jesus Sepulveda, Omar Hermas, Ramon Gomez
Report | Print
Jun 16, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 10, 2023

Hi, my name is Israel Franco. I’m very satisfied with the service and customer care at your service department. You have a great service department team. They are great people and More

by ISRAELFRANCO67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Story, Ruben Naranjo, Robert Gillam, Robert Nembhard
Report | Print
Jun 12, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

June 09, 2023

They were short staffed, unfriendly, no service rep seemed enthusiastic to be there on a Saturday, and over charging me 35 dollars to patch a flat tire should have been a courtesy fix. Then the cashie More

by raifbookings777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Jun 13, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 08, 2023

My experience was amazing, the sales associate who helped me when’s above and beyond to get me into the car of my dreams. More

by devan13avalos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jovani De La Cruz
Report | Print
Jun 09, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again

June 08, 2023

Long time customer, got the most for my trade in and a very good deal on my new RAM. More

by ALDRICK10477
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hwang, Jesus Sepulveda, Ramon Gomez
Report | Print
Jun 12, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for the review, we truly appreciate it when our customers take the time to leave a note about us! We are glad you experienced our world-class customer service, and hope to see you again!

June 07, 2023

Bought the truck with a broken taillight and it burned the harness. And now I have to pay for it ? Yeah never buying dodge again. More

by CANDIDODONADO1320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gabriel
Report | Print
June 07, 2023

Great staff, great service, performed service in a timely manner and are attentive to detail More

by NGORTEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jun 08, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

June 01, 2023

Debrah McGill took good care of my needs for my Jeep was very helpful thank you guys for assume service I will be back sone More

by RUDYMCAFEE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debra Mcgill
Report | Print
Jun 02, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We take pride in giving outstanding service to every customer, and we are happy to hear that your visit was no exception. Thanks for leaving the wonderful review! We look forward to seeing you again at Puente Hills Chrysler Dodge Jeep Ram!

June 01, 2023

Excellent customer service from Brian very informative and answered all my questions. Thank you for helping me! More

by DANIELBUSTAMANTE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brain Vargas
Report | Print
Jun 02, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks so much for the positive feedback! We're thrilled to hear you had a great experience and found the entire process to be easy and pleasant!

June 01, 2023

Honestly love coming here to this dealership to get my service done because of the great customer service that is given , Debbie was the best , so nice and welcoming and very professional. More

by palomacorona27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie
Report | Print
Jun 02, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

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