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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.5
821 Reviews

17280 Gale Ave

City of Industry, CA

91748

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821 Reviews of Puente Hills Chrysler Dodge Jeep Ram

June 18, 2023

I dropped off my car because the check engine light went on. I was told that they need the car for a week. I did not expect my car back for a week, but I would have expected some type of communication about More

by JORGE Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not want to call anyone by name
Jun 20, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 17, 2023

They put a flat tire back on my truck instead of the spare, who does that? I had to change it myself to get home!! More

by MATTHEWPVAWTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lady in service department
Jun 19, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're truly sorry that you experienced tire trouble after your appointment with us. We want to help ensure that your vehicle is in its best possible condition. Please reach out to us so that we can resolve this problem. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 15, 2023

Great service person and fast service. Would recommend to anyone. Too bad no car wash. More

by DODOLO711
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 17, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We're so glad that you had such a positive experience at our service center! Thank you for taking the time to share your kind review with us, and we hope to work with you again next time!

June 15, 2023

Great service! Excellent people to do business with! Will come again to this dealership in the near future! More

by mgabrielb2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 17, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your kind review with us! We really appreciate your positive feedback, and we hope to work with you again soon!

June 14, 2023

Dealership was quick with the recalls we sent the truck in. Received it back within a couple of days. Keep it up! More

by icecena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 16, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 13, 2023

Been coming here for years and have had the best service on most of my visits More

by atbowen6719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 15, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

June 13, 2023

Horrible service, took my car in to the dealer for a recall which turned up to be two along with that after getting my car back from being there for a week it had other problems. Which seems really fish More

by OSCAR.ALFREDOPULIDO
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
June 13, 2023

Poor communication. Overbooked. The vehicle was there for a week not even touched. Called after several attempts only to find out it could be another 2 weeks until diagn More

by cpoompan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debra Mcgill
Jun 16, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are alarmed by your review, and we would like to assure you such behavior does not hold up to our high standards of business. I sincerely apologize and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 12, 2023

over 2 hours for a simple oil change and maintenance with an appointment, ugly waitroom More

by WENDYATOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i do not remember
Jun 16, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 12, 2023

Poor service, long delays, unorganized , and making me the customer run back and forth from service to cashier for document is not my job. More

by raifbookings777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Story, Ruben Naranjo, Matt Hwang, Robert Gillam, Robert Nembhard, Jesus Sepulveda, Omar Hermas, Ramon Gomez
Jun 16, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this situation to our notice. We'd like to offer our sincerest apologies for any inconvenience we may have caused you. Providing excellent customer service is one of the pillars of our business, and we take your concerns very seriously. If you can give us another chance, we would like to work with you to make this right. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

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