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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

3.4
822 Reviews

17280 Gale Ave

City of Industry, CA

91748

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822 Reviews of Puente Hills Chrysler Dodge Jeep Ram

July 03, 2023

The representative lady was very nice and courteous to my wife when she brought in the jeep for repair. More

by drhsieh.dh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichols
Jul 05, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for the awesome review! At Puente Hills Chrysler Dodge Jeep Ram we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Please don't hesitate to reach out if we can ever be of further assistance!

June 27, 2023

Went in for a recall and they didn’t tell me there tool a diesel mechanic on site I was without a truck for 2 weeks. Recall wasn’t completed due to no diesel tech. I took my truck to another dealer and had More

by andresm0612
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Nicole 4star
Jun 30, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please reach out when you have a chance. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 24, 2023

My truck sat at their dealership for almost two months and during this time the communication was horrible at best. They stated that they only have one diesel mechanic working there which was never disclo More

by Paul
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Debi McGill , Robert Gillam
Jun 27, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 23, 2023

Michael and Bustter have been great! Unfortunately I have had to bring my car consecutive weeks in a row since the day after I purchased the vehicle. The vehicle was sold to me only afte More

by kimace69
Service Communication
Recommend Dealer
No
Employees Worked With
Michael , Josh Story, Matt Hwang, Ramon Gomez
Jun 27, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 22, 2023

Don't be fooled by the 5 stars, as of June 2023, this location is struggling. The are extremely understaffed and overwhelmed. I took my Jeep in for service to be met with the phone-tag run around. The More

by mykoolz
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Brian Vargas
Jun 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thanks for taking the time to leave a review. I am so sorry to hear about your experience. We pride ourselves on offering the highest level of service and hope you will consider discussing this matter further. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 21, 2023

Good! Very good service although it took a long time to get my car back. Although they did not wash it when I picked my car up. Had to wait for a poorly do More

by FEspinoza0922
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Jun 23, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for the review, we truly appreciate it when our customers take the time to leave a note about us! We are glad you experienced our world-class service, and hope to see you again!

June 21, 2023

The worst experience I've ever had. I don’t think this is still Ram. More

by CHUANTANG
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Michael
Jun 26, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

While we appreciate your feedback, we’re sorry if your experience as a whole could have been better. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 21, 2023

Service Manager was great. However, they didn't have time to complete all of the diagnostics that I brought it in for evaluation. More

by serhanconsulting
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
A dark haired lady in service. Forgot her name
Jun 23, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 20, 2023

Terrible communication. I left my car on a Wednesday morning and I never heard anything from them until I called on Friday afternoon. They proceed to tell me that they cant More

by FERNIEB626
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Robert Gillam
Jun 21, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I am truly sorry to hear about your frustrations during your last visit with us. Your business means a lot to us along with your satisfaction with our services. Please call when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

June 19, 2023

Work was good but the assistant isn’t really good, honestly personal need more training make customers happy with the service. More

by elcomando1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Jun 20, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

While we appreciate your feedback, we’re sorry if your experience as a whole could have been better. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

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