Puente Hills Chrysler Dodge Jeep Ram

Went in for a recall and they didn’t tell me there tool a diesel mechanic on site I was without a truck for 2 weeks. Recall wasn’t completed due to no diesel tech. I took my truck to another dealer and had a diesel mechanic on site I was without a truck for 2 weeks. Recall wasn’t completed due to no diesel tech. I took my truck to another dealer and had it back within 3 days. More

My truck sat at their dealership for almost two months and during this time the communication was horrible at best. They stated that they only have one diesel mechanic working there which was never disclo and during this time the communication was horrible at best. They stated that they only have one diesel mechanic working there which was never disclosed prior to taking my truck there. Will not be coming back for new purchases or service any time soon. More

Michael and Bustter have been great! Unfortunately I have had to bring my car consecutive weeks in a row since the day after I purchased the vehicle. The vehicle was sold to me only afte Unfortunately I have had to bring my car consecutive weeks in a row since the day after I purchased the vehicle. The vehicle was sold to me only after transmission had been replaced and also something to do with the AC now. How can this be a certified pre owned vehicle? It failed me on the first day of having it. I asked to please let me exchange this one as I no longer feel safe or confident in this vehicle. I got a no, as it would deem difficult. But yet you rather I keep coming week after week with the same issues. Really sad! More

Don't be fooled by the 5 stars, as of June 2023, this location is struggling. The are extremely understaffed and overwhelmed. I took my Jeep in for service to be met with the phone-tag run around. The location is struggling. The are extremely understaffed and overwhelmed. I took my Jeep in for service to be met with the phone-tag run around. They do not have the resources to provide good customer service. The took a whole week to diagnose the Jeep, supposedly fixed it. About 4 days later the vehicle is still having issues and I had to take it back in for repair. Made complaints to upper management, they are not responding promptly. More

The worst experience I've ever had. I don’t think this is still Ram. I don’t think this is still Ram. More

Service Manager was great. However, they didn't have time to complete all of the diagnostics that I brought it in for evaluation. However, they didn't have time to complete all of the diagnostics that I brought it in for evaluation. More

Good! Very good service although it took a long time to get my car back. Although they did not wash it when I picked my car up. Had to wait for a poorly do Very good service although it took a long time to get my car back. Although they did not wash it when I picked my car up. Had to wait for a poorly done wash. More

Terrible communication. I left my car on a Wednesday morning and I never heard anything from them until I called on Friday afternoon. They proceed to tell me that they cant I left my car on a Wednesday morning and I never heard anything from them until I called on Friday afternoon. They proceed to tell me that they cant tell me the status of my vehicle because the service advisor that helped me wasn't there so nobody else in the entire building could check on my vehicle. They call me back later that day and tell me it's not ready even though they have had it since Wednesday morning and that maybe it will be ready Monday. I told them no that I was coming Saturday to get my car. While on the phone with a couple of different people they could care less that I was without my vehicle that long and could care less about the service I was getting. I asked for a manager several time's but they couldn't find one of those either. Part of the issue is that I have had nothing but issues with my new vehicle I got from these guys and then the horrible service from the service department just made it worse. I mean "Service" is in the name. I wont be bringing my vehicle back here for service and I will get out of my vehicle as soon as I can. More

Was told the car was under warrait took a week and a 1/2 to dog knows. It can never get ahold of anybody and customer service. Never call you baccountable service and not almost. to dog knows. It can never get ahold of anybody and customer service. Never call you baccountable service and not almost. More

Work was good but the assistant isn’t really good, honestly personal need more training make customers happy with the service. honestly personal need more training make customers happy with the service. More