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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

4.2
858 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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858 Reviews of Puente Hills Chrysler Dodge Jeep Ram

August 03, 2023

Great service from Bustter I will be coming back because of him. Thank you for your help. More

by sergio13.juarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bustter
Report | Print
Aug 07, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

August 03, 2023

the only thing that can up was that I was quoted one day prior $280 and next day was $385 - a $30 discount. More

by GCAMPOS1962
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Aug 04, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Everyone here loves to hear from customers like you! Thanks for giving Puente Hills Chrysler Dodge Jeep Ram a chance, and for leaving such wonderful feedback!

August 02, 2023

Service was excellent. Debbie did a great job. Been taking my car here for a few years never have had any problems. All positive! More

by Ash860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Mcgill was my Rep. She did and excellent job
Report | Print
Aug 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We take pride in giving outstanding service to every customer, and we are happy to hear that your visit was no exception. Thanks for leaving the wonderful review! We look forward to seeing you again at Puente Hills Chrysler Dodge Jeep Ram!

August 01, 2023

Unprofessional,bad service,sold me a car and a few days later all the lights came on ,checked engine lights,brake lights just everything More

by rodriguezk40429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Aug 07, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We strive to provide outstanding customer service to our guests, and we're disappointed to hear about your experience. If you have any comments or concerns you'd like to share, we'd be happy to hear them. Your business means a lot to us, along with your satisfaction with our services. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

August 01, 2023

Emailed service director for concerns and complaints. Service was terrible overall. Chole Director to check emails More

by jazzegee22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Aug 03, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are so sorry for any delays in communication while trying to reach our service center. We want you to know that we value your feedback, and we take your concerns seriously. Please don't hesitate to reach out to us with any further concerns, and we will get back to you as soon as we can. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

August 01, 2023

I have used this dealership twice and have not been thrilled by their service. After reviewing the completed work order I was stunned with work performed that I was unaware of. According to the w/o maj More

by chris@citytrailerservice.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Aug 07, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience and want to assure you we take your concerns seriously. Please call or email when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

Aug 21, 2023 -

chris@citytrailerservice.com responded

Hello, Josh Thank you for your reply. My Jeep was in your service department for a oil change and check for a possible coolant leak. After about 6 days I called to find out what the issue was and did not get a answer. Trying to get in contact with a service adviser is almost impossible. Try calling one day for the fun of it. I was finally told the A/C compressor and a gasket was the issue. The long and the short of it, I don't know what was done. I have a hard time believing you did major engine work without advising me. Please help me understand what was actually done. Thank you,

July 29, 2023

We came in for a recall. It was very quick to check out our Grand Cherokee and I was on my way. Everyone was very polite More

by ASUDDUTH0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Jul 31, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're so happy to hear that you had a great experience working with our team.

July 29, 2023

Sales manager made a promise he could not keep how ever our sales person Jesus was very friendly and profesional . More

by sduarte1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Sepulveda
Report | Print
Jul 31, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for your positive review! We're so happy to hear that you had a great experience working with our team.

July 28, 2023

Horrible service! The waiting time of 3 hours for an oil change is ridiculous. All people at Puente Hills Chrysler Dodge are rude and have an attitude. More

by roxya33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
#366 McGill Deberah
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Aug 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We sincerely apologize for any delays in your service! We want you to know that we value your time, and appreciate your business. We want to have the opportunity to work with you to solve this matter. Please reach out to us when you can. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

July 28, 2023

Under staffed and poor customer service. Waited almost 1 month for service to be completed and if I wouldn't have shown up to the dealership it would have been a longer wait. Not satisfied More

by RTOTHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Aug 01, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for taking the time to bring this to our attention. We'd like to apologize for the inconvenience due to understaffing. We hope to have the opportunity to provide you with excellent customer service in the future. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

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