Priority Lexus Newport News

Well worth the trip from Richmond! Working with Derrick Nichols was the most professional, stress-free and rewarding buying experience I’ve ever encountered while trading and purchasing Working with Derrick Nichols was the most professional, stress-free and rewarding buying experience I’ve ever encountered while trading and purchasing a car. The entire process from start to finish with the entire Charles Barker Lexus Team made coming from Richmond worth the drive! I highly recommend Derrick if you’re looking for a car/suv. More

A happy, satisfied, and content repeat customer! This was a return visit for my lease renewal. During the process, and at the completion of, I was very pleased and satisfied. I drove away in my new This was a return visit for my lease renewal. During the process, and at the completion of, I was very pleased and satisfied. I drove away in my new SUV, a VERY HAPPY and CONTENT customer! I should note that I entered the dealership mid-afternoon on New Year's Eve Day. Mr. Mayassi, Mr. Cahoon, and Ms. Massenburg remained AFTER hours to complete my paperwork for a new lease renewal. I returned on New Year's Day to pick up my car, and again, Mr. Mayassi remained AFTER hours to provide a complete and unhurried overview of my new vehicle. I certainly appreciated the professional service of all! I felt that Mr. Mayassi should be specifically noted for his patience!!! He left me alone in his office to think through the financial aspect of my lease renewal. I appreciated this kind gesture more than I can express in words. Also, he was NOT an overbearing salesperson. All the personnel were friendly at CB Lexus. Two other names to be specifically noted are- Ms. Jane Tucker, receptionist and Mr. Derrick Nichols, salesperson. I have also enjoyed and appreciated the Service Department at the dealership. I am a happy, satisfied, and content repeat customer!! More

Excellent service Excellent Service. Mr. Mayassi was very helpful and patient. Would recommend and return again. All of the staff was helpful from our very first visit. Excellent Service. Mr. Mayassi was very helpful and patient. Would recommend and return again. All of the staff was helpful from our very first visit. More

Excellent service and Great car buying experience!! I received top notch service with the Charles Barker team. Thomas and Derrick were very helpful, knowledgable, and by far the best car sales team I ha I received top notch service with the Charles Barker team. Thomas and Derrick were very helpful, knowledgable, and by far the best car sales team I have ever worked with. Their professionalism is bar none. I highly recommend them for any purchase and will definitely be back for our next vehicle. More

Impeccable service every time. Mohamad Mayassi is so wonderful to his customers. He is our salesman for life. He is accommodating and understands our needs. Shawanda was very profes Mohamad Mayassi is so wonderful to his customers. He is our salesman for life. He is accommodating and understands our needs. Shawanda was very professional and friendly making sure that we understood every document we had to sign. We love Charles Barker Lexus. More

Vehicle Search Derrick made the process go smoothly. Most dealership’s salesman are really pushy as I experienced all day. However when I got to Charles Barker, Der Derrick made the process go smoothly. Most dealership’s salesman are really pushy as I experienced all day. However when I got to Charles Barker, Derrick was not. He was kind, really helpful and knowledgeable about what he was selling. He even asked if I could pick the RX350 up the following day because he wanted to make sure it was showroom ready for me. Great experience. I truly believe that I will be purchasing future vehicles from here. More

Outstanding Car Buying Experience We had a truly outstanding car buying experience with Mohamad Mayassi, from our initial contact with him until we drove off the lot in our new 2019 Le We had a truly outstanding car buying experience with Mohamad Mayassi, from our initial contact with him until we drove off the lot in our new 2019 Lexus ES 350. Mohamad listened to what we were looking for to replace our 2010 Lexus. When we returned the next day, he showed us numerous Lexus ES 350’s that were available at the dealer’s lot and also what could be ordered. We feel he gave us a fair and reasonable trade-in value for our 2010 Lexus. He was thorough, and courteous at all times. At no time did we feel hurried nor pressured to buy. We selected a car on the lot, then he guided us through the purchasing and DMV processes, and provided an on-hands review of the latest technology and setup within our new car. Mohamad made our car buying experience easy and a truly outstanding car buying experience. More

Good experience Mohamad Mayassi was able to source the exact car I wanted, have it transferred to Newport News at a reasonable cost, detailed/cleaned the car and pres Mohamad Mayassi was able to source the exact car I wanted, have it transferred to Newport News at a reasonable cost, detailed/cleaned the car and presented to me with a beautiful red ribbon at promised time. Spent time reviewing all the features and did not make me feel rushed even though he had another delivery the same day. It was a good experience as he wanted to make sure I was pleased with everything. More

Best dealership experience We had the best experience purchasing our new RX350 from Derrick at Lexus Newport News. He and his manager Thomas really put their best efforts in wor We had the best experience purchasing our new RX350 from Derrick at Lexus Newport News. He and his manager Thomas really put their best efforts in working with my wife and I. We look forward to seeing him in 3 years when our lease is due for our next Lexus. More