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Priority Lexus Newport News
Newport News, VA
516 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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516 Reviews of Priority Lexus Newport News
December 13, 2018
Outstanding dealership Friendly, helpful, knowledgeable and empathetic! They have it all. This a must go place if buying or servicing your Lexus. They will make it worth th Friendly, helpful, knowledgeable and empathetic! They have it all. This a must go place if buying or servicing your Lexus. They will make it worth the effort! More
by dick3222
Employees Worked With
Tony Rutherford, Mohamad Mayassi
December 12, 2018
Excellent Purchase Experience The experience of purchasing our 2019 ES 350 was unlike any of our previous auto purchases from other dealers. John Keck was our sales consultant. T The experience of purchasing our 2019 ES 350 was unlike any of our previous auto purchases from other dealers. John Keck was our sales consultant. The entire process was easy and stress-free. John was very helpful. He was easy to work with and worked hard to get us the car we wanted. (It's beautiful!) We would certainly recommend John to future customers at this dealership. Derrick Nichols helped us get accustomed to the new technology in the car. He's extremely knowledgeable & helpful. We also worked with Shawonda Massenburg on getting all the paperwork together. Shawonda is another outstanding employee. She was very helpful and a pleasure to work with. More
by marilyn757
Employees Worked With
Shawonda Massenburg, John Keck, Derrick Nichols
December 10, 2018
Friendly, Patient, & Helpful!!! Derrick was very helpful without being pushy at all. He was very patient, even with my husband, who was a little hard to deal with! Derrick made the c Derrick was very helpful without being pushy at all. He was very patient, even with my husband, who was a little hard to deal with! Derrick made the car buying experience excellent and made me feel good about my purchase! I would definitely entrust my next car buying experience to Derrick!! More
by Kmonique10
Employees Worked With
Derrick Nichols
December 07, 2018
Charles Barker Lexus has consistently good preformance We bought a 2019 RX 450H Lexus from Mohamad (Mo) Mayassi in Newport News Va during the December to Remember Lexus sale. Mo did a really nice job and h We bought a 2019 RX 450H Lexus from Mohamad (Mo) Mayassi in Newport News Va during the December to Remember Lexus sale. Mo did a really nice job and he was a pleasure to work with. Having owned many Lexus's over the years we knew what we wanted and Mo worked hard to help us get a deal we are happy with and believe was fair. We compared other luxury SUV but decided in the end we like Lexus cars and the service they provide during the life of their products (both Newport News and Va Beach have excellent service departments). More
by H&S
Employees Worked With
Tony Rutherford, Mohamad Mayassi
December 05, 2018
"Best deal up front with no stress" I was in the market for my 4th Lexus, (first 3 purchased out of state). After 30 years of not buying in Virginia, I decided to contact Charles Barker I was in the market for my 4th Lexus, (first 3 purchased out of state). After 30 years of not buying in Virginia, I decided to contact Charles Barker in Newport News. I spoke with Mohamad Mayassi over the phone, and was invited to come in for a test drive. When I walked into the Dealership, I immediately had flashbacks to previous experiences with other local dealerships, which was not pleasant. After sitting down and talking with Mohamad, I had a strong feeling this man was going to sell me a car. He did not pressure me. I made my needs known and after talking with his GM, I was presented with what turned out to be an unbeatable offer. Not to mention, before accepting the offer, I was in touch with numerous Lexus dealers up and down the east coast looking for a better deal which I did not find, with the exception of a dealership Florida, but the $400 was not worth the travel. After 4 days of searching, I called Mohamad and told him I was ready to close the deal that day. I am now "Riding With Charlie." Deola Smith More
by Forever Car
Employees Worked With
Thomas Cahoon, Mohamad Mayassi
December 03, 2018
No hassel car buying I live 80+ miles from this dealership. This is my 3rd LEXUS purchased from this dealership even though I live within 4 miles another LEXUS dealer. A I live 80+ miles from this dealership. This is my 3rd LEXUS purchased from this dealership even though I live within 4 miles another LEXUS dealer. All of the information I needed about my new car was furnished to me either by phone or the Internet. The final purchase agreements were made prior to my driving to Newport News. All I had to do was go down to the dealer, sign the necessary paperwork and drive away with my new car. Everything I wanted was ready and waiting for me when I arrived. It doesn't get any easier than that. Mohamad Mayassi, along with other supporting staff members met and kept all promises and commitments made over the phone. They even thought of a number of miscellaneous things that I would want or need that I had forgotten to mention. More
by Buf52
Employees Worked With
Shawonda Massenburg, Thomas Cahoon, Tony Rutherford, Mohamad Mayassi
November 28, 2018
Best car buying experience ever. I reviewed and searched extensively for my first luxury sedan and the people at Charles Barker simplified the entire process and made things very easy I reviewed and searched extensively for my first luxury sedan and the people at Charles Barker simplified the entire process and made things very easy. My salesman, Patrick "Frenchy" Antar was the best. I didn't get the normal anxiety associated with a car purchase at all. He did everything perfect and after the purchase I found a dent in the front end. I was 600 miles out of town, sent an email and was called immediately. I was reassured it would be fixed the right way and the day I took it in to be looked at they sent me away in a loaner and had my baby in the back being repaired and painted. You don't get that just anywhere. John Gaskins in service was amazing my putting my car in immediately and setting the example for what customer service looks like. He is an absolute professional and lets you see what buying a luxury vehicle gets you. Thomas Cahoon, the general sales manager was also a consummate professional. Anything Patrick needed to get the sale done, he didn't hesitate and actually spent time talking to me and not just treating me as another source of income. As Patrick stated from the beginning of this process, his job as my salesman didn't end with the sale but it only began. He is living up to it and I do look forward to buying my next Lexus from him. More
by MrBolser
Employees Worked With
John Gaskins , Thomas Cahoon, Patrick (Frenchie) Antar, Derrick Nichols
November 26, 2018
Car buying made easy! Derrick is very personable and helpful. We spoke before I came in and he had the vehicle I was interested in up front and ready for a test drive. Even Derrick is very personable and helpful. We spoke before I came in and he had the vehicle I was interested in up front and ready for a test drive. Even though I was buying a used vehicle (not a Lexus) he really took the time to make me feel comfortable with my purchase. It wasn't rushed but it was still a quick process once I made up my mind. By far the most relaxed car buying experience I've ever had! More
by burchdj
Employees Worked With
Derrick Nichols
November 21, 2018
Excellent working with Derrick! Derrick was knowledgeable, helpful, courteous & friendly. When a problem arose, he was quick to rectify. Would gladly recommend Derrick & Charles Bark Derrick was knowledgeable, helpful, courteous & friendly. When a problem arose, he was quick to rectify. Would gladly recommend Derrick & Charles Barker Lexus. Excellent pleasurable experience! More
by Bthom
Employees Worked With
Shwonda, Thomas Cahoon, Derrick Nichols
November 10, 2018
The old switcharoo John Keck and Tony Rutherford, the whole staff, were super nice and understanding during our recent dealings with Charles Barker Lexus NN. No questio John Keck and Tony Rutherford, the whole staff, were super nice and understanding during our recent dealings with Charles Barker Lexus NN. No questions asked and they provided a resolution to our issue that was better than we anticipated. We love our new 2018 RX350, it is one bad ride...for an SUV. Tony tell your friend "you're welcome". More
by TimMalPat
Employees Worked With
Tony Rutherford, John Keck
