Priority Lexus Newport News

They were very accommodating and ensured I didnt leave with unanswered questions. They offered additional protections but didnt force them. Wish I leaved closer to this dealership. with unanswered questions. They offered additional protections but didnt force them. Wish I leaved closer to this dealership. More

Latoya was prompt and handled my appointment perfectly. Car was clean and the oil got changed Car was clean and the oil got changed More

Always professional and never a long wait. Love my Lexus. Love my dealership. Service is great Love my Lexus. Love my dealership. Service is great More

Staff was very courteous, knowledgeable and informative. 1st time here and I was surprisingly impressed. Very pleasant experience.. 1st time here and I was surprisingly impressed. Very pleasant experience.. More

Latoya did a great job. When the car was done she personally walked out to waring area and let me know. When the car was done she personally walked out to waring area and let me know. More

Darrell provided exceptional customer service. He was polite and kind. Understood and address my concerns with consideration to my needs. Enjoyed working with Darrell. He was polite and kind. Understood and address my concerns with consideration to my needs. Enjoyed working with Darrell. More

The Service Department is fabulous! Will always bring my car here. Everyone is super helpful. Will always bring my car here. Everyone is super helpful. More

The staff was pleasant, professional, and provided proficient service. Thank you for your professional service. proficient service. Thank you for your professional service. More

Kyera at Priority Lexus Newport News deserves every bit of recognition we can possibly give her! We are a mother and daughter who both absolutely love her. My Mom brings her own car in for service and I br of recognition we can possibly give her! We are a mother and daughter who both absolutely love her. My Mom brings her own car in for service and I bring my Dad’s car; we both feel incredibly fortunate to have Kyera looking after us. Her honesty, kindness, and genuine care mean so much to our family. She takes the time to explain things, answer our questions, and help us feel comfortable with the decisions we make about our vehicles. Having a service advisor we trust this much gives us tremendous peace of mind. What makes Kyera truly exceptional is the warmth she brings to every interaction. She makes us feel welcome, remembered, and appreciated. She has built a relationship with our family that we genuinely treasure. Both of us have had such wonderful experiences with her and we regularly talk about how grateful we are to have someone we can count on. Kyera is a major reason we continue to choose Priority Lexus Newport News; knowing we will see her makes bringing our cars in something we actually look forward to. To the leadership at Priority Lexus Newport News: please recognize, value, and retain this extraordinary woman. Kyera represents your dealership beautifully, and the trust and loyalty she inspires are invaluable. We hope you appreciate just how much she contributes to your customers’ experience. Thank you, Kyera, for taking such wonderful care of our family. Five stars hardly feels like enough 🙌 More

Outstanding customer service, very respectful and polite, answered all concerns and questions with no hesitation. answered all concerns and questions with no hesitation. More