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Priority Lexus Newport News

Newport News, VA

4.9
556 Reviews

12831 Jefferson Avenue

Newport News, VA

23608

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556 Reviews of Priority Lexus Newport News

February 23, 2025

Shavon the sale woman was the best ever she made my process in buying a car go so smooth with no stress or headaches plus she explained everything to us in detail plus everybody who we came into contac More

by Arlene.rose25arkene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shavon , Jane Tucker, Patrick (Frenchie) Antar, Matt Perez
February 20, 2025

Very pleasant experience quickly getting everything ready great service thank you for your service yes we would recommend you More

by Hurstbeauty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover, Jane Tucker, Matt Perez
February 20, 2025

Met my expectations. Mohamed did a good job .i look forward to using the service department. More

by Pheath46
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Hoover, Mohamad Mayassi, Jane Tucker, Matt Perez
February 14, 2025

Excellent service. Jose informed me of all repairs and costs. They videotaped each step and the overall condition of the car. More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, Angela Hoover
Feb 18, 2025 -

Priority Lexus Newport News responded

Max, we're delighted to hear that Jose and the team at Priority Lexus Newport News provided you with excellent service. It's great to know you appreciated the transparency throughout your car's repair process!

February 10, 2025

Priority Lexus Newport News is a wonderful dealership. Always servicing my car perfectly, always courteous, and more timely than other dealerships can’t wait for my new Lexus to come I More

by 4moorefun1719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service-Kiera Sales Kerry Law
Feb 10, 2025 -

Priority Lexus Newport News responded

Thank you for your kind words about Priority Lexus Newport News! We're delighted to hear that our team consistently provides excellent service and timely assistance. We look forward to seeing you again when your new Lexus arrives!

February 07, 2025

Service team do amazing work, keep you updated and efficient - thank you I appreciate it More

by Sammie Long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose the technician
Feb 18, 2025 -

Priority Lexus Newport News responded

We appreciate your 5-star review! Thank you for choosing Priority!

February 06, 2025

The staff was exceptional and it’s always a pleasure to travel from Richmond to this great location for service, they all made me feel so warm and welcoming and my spirits were lifted the moment I arrived More

by Prettyblack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jelani Todd and all the wonderful staff in service , Angela Hoover, Matt Perez
Feb 07, 2025 -

Priority Lexus Newport News responded

Thank you for making the trip from Richmond to visit us at Priority Lexus Newport News! We're delighted to hear that our team made your experience warm and welcoming. We appreciate your kind words and recommendations, looking forward to seeing you again soon!

February 05, 2025

Outstanding! ! My service has always been timely, very professional and outstanding. I will recommend Priority to my family and friends. More

by grwatts12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya and Mr Dale
Feb 05, 2025 -

Priority Lexus Newport News responded

Thank you for the fantastic feedback! We're delighted to hear that your experiences with Priority Lexus Newport News have been timely and professional. We appreciate your recommendations to family and friends!

February 04, 2025

I looked for a car and saved my money for well over two years. A year ago I met Kalie AbiSaab at the Lexus dealership in Virginia Beach. He was very patient and knowledgeable and enthusiastic about Lexus. More

by Bkleague
Recommend Dealer
Yes
Employees Worked With
Khalid Abi Saab
Feb 05, 2025 -

Priority Lexus Newport News responded

Thank you for sharing your experience with us at Priority Lexus Newport News! We're delighted to hear that Kalie provided such excellent service and helped make your car-buying journey a success. We look forward to continuing to serve you in our service department as well!

February 04, 2025

Mohamad is positively phenomenal, the best of the best. He makes his customers feel special and delivers fabulous customer service! Thank you, Dear Mohamad - you are a GEM! Matt Perez was fabulous prepa More

by Susan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine - prepared my car to perfection!, Mohamad Mayassi, Matt Perez
Feb 05, 2025 -

Priority Lexus Newport News responded

Susan, thank you for the glowing review! We're delighted to hear that Mohamad and Matt provided such exceptional service at Priority Lexus Newport News. We appreciate your kind words and look forward to serving you again in the future!

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