Priority Lexus Newport News

Mohamed and the team were great! There was absolutely no pressure to make a purchase. They took the time to go through everything in detail and answered every single question we had, There was absolutely no pressure to make a purchase. They took the time to go through everything in detail and answered every single question we had, leaving us plenty of room to make an informed decision. We really appreciated the outstanding level of service! More

Great customer service, always takes good care of my car. Waiting room is very comfortable and well stocked with snacks and drinks. Never have excessive wait times. Waiting room is very comfortable and well stocked with snacks and drinks. Never have excessive wait times. More

Customer service was amazing- Darrell was so nice and helpful. Darryl took me to my office while I was getting my car serviced and was great! White glove service helpful. Darryl took me to my office while I was getting my car serviced and was great! White glove service More

Service is always excellent. The service reps are super. Always answers my questions in detail. The service reps are super. Always answers my questions in detail. More

Great prompt service, very professional, work was completed on time, plus the vehicle was washed. completed on time, plus the vehicle was washed. More

Gage and Shain provided great customer service. Mgr. Very friendly and greeted at the end of purchase Mgr. Very friendly and greeted at the end of purchase More

I am always treated very well at my service appointments. I usually wait on it and it is done in the time promised. Latoya always treats me with the utmost respect. She is wonderful. I usually wait on it and it is done in the time promised. Latoya always treats me with the utmost respect. She is wonderful. More

Making appointment was very easy and got the day and time I wanted. Work was done perfectly and even they wash and vacuum my car. Price was little high but got peace of mind that I they used right part and w I wanted. Work was done perfectly and even they wash and vacuum my car. Price was little high but got peace of mind that I they used right part and work done by well trained technicians. More

Service department was very pushy trying to get my wife to pay $160 for a tire rotation that doesn’t even include re balancing the tires. Something that the competition do. From the beginning my wife told to pay $160 for a tire rotation that doesn’t even include re balancing the tires. Something that the competition do. From the beginning my wife told the advisor I just need an oil change I don’t have time for anything else. An hour later they came and try to up sell the tires rotation service which she declined, another hour passed and another woman try again to sell the tires rotation service after almost 2:30 hours they handed the keys on a very rude manner. More

I had an 8 am appointment for 2 priority items, inspection and oil change. At 10:30 i started asking for a status. Was told my car was in line for wash. After more time I found my car in the servic inspection and oil change. At 10:30 i started asking for a status. Was told my car was in line for wash. After more time I found my car in the service receiving bay. Was then told by service rep and service Mgr that it was a paperwork issue. 3 hours of MY morning was inapropriate. More