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Priority Lexus Newport News

Newport News, VA

4.9
556 Reviews

12831 Jefferson Avenue

Newport News, VA

23608

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556 Reviews of Priority Lexus Newport News

January 19, 2025

Mohamad at Priority Lexus of Newport News was a pleasure to work with. Very knowledgeable and helpful during the car buying experience! Highly recommended!!! More

by Sjaustin74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamad Mayassi, Matt Perez
Jan 20, 2025 -

Priority Lexus Newport News responded

We're delighted to hear that Mohamad provided such a knowledgeable and helpful experience at Priority Lexus Newport News! Thank you for the high recommendation, and enjoy your new vehicle!

January 16, 2025

Staff was polite and professional. Work was done in a timely manner. Lounge was comfortable. More

by cindysix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Jan 17, 2025 -

Priority Lexus Newport News responded

We appreciate the 5 stars! Thank you for choosing Priority Lexus, and we’re here for any of your future needs!

January 11, 2025

They quickly identified my car’s problem and fixed in two days. I also got a loaner car to drive when they were fixing my car. People are friendly and professional. More

by kueijih.lu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel
Jan 16, 2025 -

Priority Lexus Newport News responded

We're delighted to hear that our team at Priority Lexus Newport News was able to quickly resolve your car's issue and provide you with a loaner. Thank you for acknowledging the professionalism and friendliness of our staff!

January 07, 2025

Prompt service and courteous service. Good communication. Receiving a video of the service was a nice touch. More

by CDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 08, 2025 -

Priority Lexus Newport News responded

We're delighted to hear you appreciated the prompt and courteous service at Priority Lexus Newport News! It's great that the video added a special touch to your experience. Thanks for sharing your feedback with us!

January 07, 2025

Knowable service people (service writer and technician) . Waiting area was very clean. When I came in I was told it would take about an hour or hour and half and I was out in just over the hour. Taylor, my More

by darrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Jan 08, 2025 -

Priority Lexus Newport News responded

Darrel, we're delighted to hear that our team at Priority Lexus Newport News provided you with efficient service and a comfortable experience. It's great to know Taylor checked in on you as well! Thanks for sharing your feedback!

January 06, 2025

The Customer Service team are certainly experienced, providing outstanding customer relationship and wonderful wonderful demeanor. I love bringing my car here for service More

by jewcampbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Ackiss
Jan 08, 2025 -

Priority Lexus Newport News responded

We're delighted to hear that our Customer Service team at Priority Lexus Newport News has made your service visits enjoyable! Thank you for choosing us and sharing such positive feedback.

January 02, 2025

The car is just what I wanted RX 350 and Taylor helped me a lot and helped me to understand all the electronics. I guess , I’m still learning. More

by carol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor
Jan 03, 2025 -

Priority Lexus Newport News responded

We appreciate your 5-star rating! It’s a pleasure serving you at Priority Lexus, and we look forward to your next visit!

December 30, 2024

I was pleased with the dealership and the sales person daryl that took care of me very polite and the whole staff was Wonderful More

by Michaelapplin68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryl , Matt Perez
Dec 30, 2024 -

Priority Lexus Newport News responded

We're delighted to hear that Daryl and the team at Priority Lexus Newport News provided you with a wonderful experience. Thank you for sharing your positive feedback!

December 30, 2024

Dealership was courtesy and establishment was clean things were done in a timely manner enjoyed the service More

by nedawhiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Dec 30, 2024 -

Priority Lexus Newport News responded

We're delighted to hear that you enjoyed the service and found our Priority Lexus Newport News dealership clean and efficient. Thank you for sharing your experience!

December 30, 2024

My service with Jose was quick, efficient, and exactly what I requested. Roberto the technician did an excellent job and clarified all my questions once the work was completed. Thank you! More

by Mr Goode
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Dec 30, 2024 -

Priority Lexus Newport News responded

We're delighted to hear that Jose and Roberto provided you with efficient service at Priority Lexus Newport News. Thank you for sharing your experience, and we're here if you have any more questions in the future!