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Priority Lexus Newport News

Newport News, VA

4.8
742 Reviews
Call Dealership (757) 234-6000
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12831 Jefferson Avenue

Newport News, VA

23608

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742 Reviews of Priority Lexus Newport News

October 07, 2026

Had a very good experience at the service center, friendly staff, efficient operations and clean facilities. More

by Shulanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Print
Oct 07, 2026 -

Priority Lexus Newport News responded

We're glad to hear you had a great experience with our service team, Shulanc! Thank you for choosing Priority Lexus Newport News and for sharing your support. See you next time!

October 06, 2026

Paid all that money and still don't know what's wrong with my car and then they left the covers off under the hood and the inside tore up and not put back together More

by anthony.biggs76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Hoover
Print
Oct 07, 2026 -

Priority Lexus Newport News responded

Anthony, I'm sorry to hear that your visit left you with more questions than answers regarding your car's issues. That's certainly not the outcome we aim for, nor is it acceptable for any of our customers to have their vehicles returned in anything less than pristine condition. If you'd be willing to contact me directly, I would like to get a better understanding of what happened during your appointment. Thank you, Priority Customer Relations - feedback@priorityautomotive.com

October 01, 2026

Latoya was pleasant and knowledgeable. .She also kept me informed of the service performance of my vehicle. More

by ljclark473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latoya
Print
Oct 05, 2026 -

Priority Lexus Newport News responded

Thank you for the excellent review! We appreciate you choosing Priority Lexus Newport News and sharing your support for Latoya. Drive safely, and we hope to welcome you back again down the road!

October 01, 2026

The dealership was honest and trustworthy in my vehicle negotiations and purchase. Shain Hoover my sales person was a treat to work with and Matt Perez was exceptional as well. More

by BPoff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shain Hoover , Jane Tucker, Matt Perez
Print
Oct 05, 2026 -

Priority Lexus Newport News responded

Thank you for sharing this fantastic feedback! We are thrilled that Shain, Matt, and our team made your experience seamless and enjoyable. We hope to welcome you back to Priority Lexus Newport News down the road. Safe travels!

September 27, 2026

Excellent customer service! Treated with respect and greeted with a smile. I was walked out to my car! More

by sbarks3
Recommend Dealer
Yes
Employees Worked With
Darrell
Print
Sep 28, 2026 -

Priority Lexus Newport News responded

We love to hear this kind of feedback! Thank you for choosing Priority Lexus Newport News, and for sharing your experience. We'll see you down the road!

September 25, 2026

The customer service is great. They also have clean and comfortable waiting area with light refreshments. More

by A.Cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell
Print
Sep 28, 2026 -

Priority Lexus Newport News responded

Thank you for choosing Priority Lexus Newport News! We’re happy to hear you enjoyed our clean, comfortable, and welcoming atmosphere. Safe travels!

September 21, 2026

Priority Lexus stay ready so they never have to get ready with great customer service! They come second to no one. More

by Jusdoo1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell in the service dept great customer service , Jane Tucker, Matt Perez
Print
Sep 25, 2026 -

Priority Lexus Newport News responded

Thank you for sharing your experience with the Priority Lexus Newport News team! We hope we can assist you again in the future!

September 18, 2026

I received great service when I took my new Lexus for the six month service. Check in was quick. The service staff sent detailed reports on the service and the vehicle was washed. More

by ken.spencer49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Print
Sep 21, 2026 -

Priority Lexus Newport News responded

Ken, we're delighted to hear you had a positive service experience from start to finish at Priority Lexus Newport News. Safe travels!

September 16, 2026

Very easy to get service appointment, quick check in, friendly service personnel and great service. More

by jsjellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Print
Sep 21, 2026 -

Priority Lexus Newport News responded

Thank you so much for the detailed review! We are thrilled to hear that everything from scheduling your appointment and check-in to working with our friendly service team was quick, seamless, and pleasant. Making every step of your visit easy and stress-free is always our goal. We truly appreciate your continued trust, loyalty, and partnership with Priority Lexus. Our entire team looks forward to taking great care of you again on your next visit!

September 16, 2026

Kyera was pleasant on arrival. Was only there for tire rotation and state inspection, so not much to work with yet. Time of completion for such a small task was fair with a sched More

by harley99fl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Hoover
Print
Sep 21, 2026 -

Priority Lexus Newport News responded

Hi Mike, it’s great to hear that Kyera made a positive impression on you at Priority Lexus Newport News! We look forward to assisting you again in the future.

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