Prince Frederick CDJR
Prince Frederick, MD
Filter Reviews by Keyword
By Type
105 Reviews of Prince Frederick CDJR
A heart felt thank you to the sales, product/service specialist, along with the sales and finance manager. The personable and professional approach accommodating my needs and patiently working with my c specialist, along with the sales and finance manager. The personable and professional approach accommodating my needs and patiently working with my challenging decision-making process made for a positive experience. The genuine nature, knowledge base and outgoing personalities made for an enjoyable process. Robbie, Cameron, Dee, Lisa and I am sure many behind the scenes made my vehicle buying the first of what will hopefully be many more with the Prince Frederick and associated dealers. Thank You Roger Michel More
Best Dealer and Service in Southern Maryland. I've worked with this dealership, under one owner or the other, since the mid the mid 90's. Very easy to work with. I've bought 5 Ram/Dodge trucks an I've worked with this dealership, under one owner or the other, since the mid the mid 90's. Very easy to work with. I've bought 5 Ram/Dodge trucks and 4 Jeep models. Service has always been the best. No push for anything you don't need done. I've got the highest regard for the service department. More
We loved our experience, from beginning to end! We highly recommend them! Austin and Keith in Sales helped us find exactly what we were wanting, Jesse offered us the best number and Shelly made We highly recommend them! Austin and Keith in Sales helped us find exactly what we were wanting, Jesse offered us the best number and Shelly made the finance process easy, even getting us a few points off our interest rate! More
Excellent service, they held the vehicle I was interested in while I drove 3 hours to get there. Very friendly and helpful, and worked hard to get the deal done for me, saved me a ton of money compared to bu in while I drove 3 hours to get there. Very friendly and helpful, and worked hard to get the deal done for me, saved me a ton of money compared to buying in my area. More
Aside from previous experiences with Prince Frederick Dodge with not being able to have the "service" department answer the phone, there apparently is no follow up to emails sent to an assistant service Dodge with not being able to have the "service" department answer the phone, there apparently is no follow up to emails sent to an assistant service manager either. When asked, via email, why on the Vehicle Checkup checklist the Transfer Case, Differential and Axle Boots were all listed as n/a there has been no response. The vehicle clearly is 4-wheel drive so those components exists. One has to wonder if the items on the checklist were actually inspected. More
I purchased my vehicle from PFCDJR. I am not happy with Dodge in general and PFCDJR for the ridiculous charge for a fuel filter. 1. You charged me $323.90 for a fuel filter which is ro I am not happy with Dodge in general and PFCDJR for the ridiculous charge for a fuel filter. 1. You charged me $323.90 for a fuel filter which is robbery. CarQuest filter is less than 1/3 of this price! 2. Electric Braking System ABS Pump Motor Control in alarm. Hydraulic control unit is available BUT ABS Module is under development with no promise date. Alarm NOT repaired. The repair cost quoted for this safety issue is also outrageous: $1449.66. 3. Keyless entry on the passenger side has been inoperable since vehicle purchase. PER PFCDJR only three exist in the US and reside at other dealerships. Keyless entry NOT repaired. 4.Total charges for a fuel filter and oil change $741.56 and no repair available for the two main reasons for coming to PFCDJR. Not a good experience. The rest of the ratings in the survey reflect this experience. My next diesel will be a GMC unless a reasonable remedy to this situation is offered by PFCDJR. Clearly my primary issues are with PFCDJR and Dodge Ram NOT with your service representatives. More