Prince Frederick CDJR

Awesome Customer Service Very helpful!! Looking for a new / used car? Defiantly recommend Prince Frederick Jeep and Dodge! Shout out to the salesman Brandon for helping me Very helpful!! Looking for a new / used car? Defiantly recommend Prince Frederick Jeep and Dodge! Shout out to the salesman Brandon for helping me purchase my 2017 Jeep Wrangler!! More

Disappointed with them So to start off I have recently purchased a 2013 Dodge Ram 4x4 from this location approximately 100 miles later the check engine light came on. I cont So to start off I have recently purchased a 2013 Dodge Ram 4x4 from this location approximately 100 miles later the check engine light came on. I contact my salesman and asked why that might be. My dealer stated that the previous owner had put after market exhaust on the truck and that the exhaust he used would not match the trucks O2 censor and that is why the check engine light is on. Although I wasn't pleased with the answer given I decided to let it be and bite my lip. Two weeks later I arrived on a Saturday morning to have the spray in bed liner installed. I removed the main bed cover which is a water seal cover to make the installation easier on the dealership. The cover has two rails with water hoses to drain water that would potentially stand on the cover itself. The dealership took both rails off the truck conducted the installation but failed to reinstall the rails so I could put my bed cover back on. In my experience with service departments if you remove an item of the truck you reinstall that item not leave them in the bed of the truck. I asked the service department why the weren't reinstalled and they stated to me that they would not be able to put them on for me and I could reinstall it myself or bring it back another day and they would take care of it. So I once again bit my lip Unsatisfied with the service. I got home 30 minutes later to discover that there was a series on small scratches above the handle to the tail gate. I contacted the dealership again on the following Wednesday to pay the remaining balance of my down payment of 3000 of the 8000 I put down. I notified the dealership that I was unhappy with the scratches and that they haven't tried to fix the problems. Later that night I was driving home from work when I heard a scraping sound coming from my truck at that time my exhaust pipe fell off and nearly caused three vehicles to wreck. I apologized to the people about the exhaust falling off almost causing a collision but was glad that no one was hurt. This could have been a very expensive law suit against the dealership if someone would have died because of there lack of inspection skills and selling a vehicle that had faulty equipment. I contacted the dealership that same night and to my surprise a salesman answered the phone and I told him what had happened. He asked me if I was going to bring the truck in and I said I would be there in the morning. I arrived expecting the dealership to seriously compensate me with several options and all I got was here's a rental car we will fix your truck and send you on your way. At this point I don't even want the truck it's faulty and has almost taken someone's life id rather they find me a truck that I like that has the same or better features and give it to me for the same price that I currently pay for the faulty truck if that can't happen I will be talking with a lawyer this afternoon. More

great job! would recommend everyone. Brandon was my sales associate and did the impossible to get me aproved and out the door a very happy customer. Will recommend this place anywhere! Brandon was my sales associate and did the impossible to get me aproved and out the door a very happy customer. Will recommend this place anywhere! More

Received an offer letter in the mail saying my car was in high demand and they would offer me 125% of the Kelley Blue Book value. Kelley Blue Book stated my vehicle trade in value was $21,057 in good condit high demand and they would offer me 125% of the Kelley Blue Book value. Kelley Blue Book stated my vehicle trade in value was $21,057 in good condition (it was in good or better condition). I decided to go see what they had in stock. They did not have the vehicle I wanted in stock so they tried to push another similar car on me that I didn't want and it was much more expensive. I had to say no several times before they finally heard me. Despite all of this I sat down with them to see if they could find a car I wanted. I told them I had a letter stating they would give me 125% of the trade in value and they kind of nodded at me. When the salesman got back from talking to the Sales Manager, they offered me $19,000 for my car. I asked the salesman what happened to the 125% deal and he said oh yeh, let me check on that. He came back with a new offer of $20,200. I said according to their deal it should be more like $26,000 and that we were done. I started to leave and he said "wait!", let's talk to my manager on the way out. Against my better judgement, we stopped by his desk. The manager asked me if I wasn't happy with the deal? I told him the only reason I had come in was because of the letter they had sent me offering the 125% trade in. I handed him the letter and he didn't even glance at it, he just set it on the desk and started talking about that same car they had been trying to push on me. That is when I left. As far as I was concerned it was a classic bait and swithch tactic! Get you in the door with a great offer and it was all a lie. More