Prince Frederick CDJR

Aside from previous experiences with Prince Frederick Dodge with not being able to have the "service" department answer the phone, there apparently is no follow up to emails sent to an assistant service Dodge with not being able to have the "service" department answer the phone, there apparently is no follow up to emails sent to an assistant service manager either. When asked, via email, why on the Vehicle Checkup checklist the Transfer Case, Differential and Axle Boots were all listed as n/a there has been no response. The vehicle clearly is 4-wheel drive so those components exists. One has to wonder if the items on the checklist were actually inspected. More

Close by Easy to work with Great service group Close by easy in and out by easy in and out More

They have maintained my 2007 Jeep Liberty since purchase and it runs beautifully with no problems. and it runs beautifully with no problems. More

I purchased my vehicle from PFCDJR. I am not happy with Dodge in general and PFCDJR for the ridiculous charge for a fuel filter. 1. You charged me $323.90 for a fuel filter which is ro I am not happy with Dodge in general and PFCDJR for the ridiculous charge for a fuel filter. 1. You charged me $323.90 for a fuel filter which is robbery. CarQuest filter is less than 1/3 of this price! 2. Electric Braking System ABS Pump Motor Control in alarm. Hydraulic control unit is available BUT ABS Module is under development with no promise date. Alarm NOT repaired. The repair cost quoted for this safety issue is also outrageous: $1449.66. 3. Keyless entry on the passenger side has been inoperable since vehicle purchase. PER PFCDJR only three exist in the US and reside at other dealerships. Keyless entry NOT repaired. 4.Total charges for a fuel filter and oil change $741.56 and no repair available for the two main reasons for coming to PFCDJR. Not a good experience. The rest of the ratings in the survey reflect this experience. My next diesel will be a GMC unless a reasonable remedy to this situation is offered by PFCDJR. Clearly my primary issues are with PFCDJR and Dodge Ram NOT with your service representatives. More

The service was performed quickly and my issues appear to be resolved. No issues at all. be resolved. No issues at all. More

My experience was very pleasant. Soon as you walk in everyone was welcoming, and my Dealer,the Accountant,Ms.Lisa the Insurance lady,Ms. Jennifer in service department,all are very P Soon as you walk in everyone was welcoming, and my Dealer,the Accountant,Ms.Lisa the Insurance lady,Ms. Jennifer in service department,all are very Professional and my Experience was so exciting I bought my jeep that day,just what I wanted ,Color,Price,and the ride is Awesome,Love it More

Friendly staff, were very accommodating and helpful completing purchase of my new vehicle. Fair price for trade in. completing purchase of my new vehicle. Fair price for trade in. More

Bill Elliott and his crew are doing an excellent job! Walked in to make and confirm my appointment. Customer service was top notch when I walked in the day of the appointment! Walked in to make and confirm my appointment. Customer service was top notch when I walked in the day of the appointment! More

Have been purchasing my vehicles from Prince Frederick CDJR for over 10 years and have had excellent customer service and would recommend it as a place to purchase . CDJR for over 10 years and have had excellent customer service and would recommend it as a place to purchase . More

They provide friendly and great service, always able to answer questions concerning the vehicle and schedule the maintenance promptly. answer questions concerning the vehicle and schedule the maintenance promptly. More